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Reviews

• The good and the bad

  Victor W,2026年6月21日

  - Review from Viator

  3.00

  Good: the unguided tour was good, got to see good views of the city and complex. Get a good workout climbing the bell tower. The duomo is massive and grand from inside and outside. Very impressive. Bad: Renovating the Baptistry = no good pictures, audio guide did not work which made the activity less enjoyable (no insight or context to what you are seeing). Did not send the tickets until last minute (the morning of the activity) which lead to a few phone calls and emails to Viator customer service during the week and up to the night before activity. Overall, ok but could be better. Would have been very good if audio guide was working and less anxiety waiting for tickets.

• Find a more reputable guide

  ejcaustx,2026年6月1日

  - Review from Tripadvisor

  1.00

  No communication. No actual guide. Couldn’t get help on the phone I could understand. They were rude. Sold me a ticket to duomo on a day it was closed.

• Frustrating, not user friendly app that caused aggravation and delays

  Daniel B,2026年5月28日

  - Review from Tripadvisor

  1.00

  The app for the audio tour provided by Yo Tours, is incredibly not user friendly. The tickets emailed by Trip Advisor would not download because the service in the area I was in was not a strong signal. The app finally downloaded the audio tour and made the download available after I finished the tour. In addition, not being able to download the ticket in a timely fashion caused a lot of frustration, aggravation and a delay in our entering the first part of the tour. I STRONGLY DO NOT recommend getting any tours offered by Yo Tours

• time changed on ticket without notification

  Emilee N,2026年5月25日

  - Review from Viator

  2.00

  the bell tower climb is an incredible experience here in florence, but be sure to buy your tickets from a reputable vendor. we almost didn’t get the chance to climb it because viator changed the time on our ticket. thankfully we were allowed to go anyways.

• Acceptable

  Sharrie C,2026年5月23日

  - Review from Viator

  3.00

  We were glad we went overall, but the audio app never worked — which was a significant drawback for us since a guided tour wasn’t available and the app was our only alternative. The company was responsive to our messages, but unfortunately the technical issue remained unresolved throughout our visit.

• Great package tickets but audio guide not fully applicable.

  susanmJ2300BQ,2026年4月29日

  - Review from Tripadvisor

  4.00

  This package got us in Bell Tower and reserv3d ticket line entrance into Cathedral as well as crypt and Baptistry. This was a good package to see all these historic sites. The free audio guide was the one hour Rick Steve's walking tour of Florence which includes the outside of the Baptistry but nothing else. We asked Tripadvisor to get us the audio guide for the sites. Ut they resent the same guide. So I r3commend downloading your own separate audio guide before you go for these sites.

• Read the small print

  suzyd539,2026年4月26日

  - Review from Tripadvisor

  1.00

  Very misleading ticket - expensive and only a ticket for the bell tower not the museum complex - be careful when booking

• Quiet visit

  ducdi,2026年4月11日

  - Review from Tripadvisor

  5.00

  The tour of the tower at 8am was perfect. There were few people. The museum is amazing

• Breathtaking views

  Natashahebditch,2026年4月2日

  - Review from Tripadvisor

  5.00

  Breathtaking ! Insane view of the Duomo and Florence . Went up the Giotto bell tower … no queue!

• Don’t do it or get your tickets in hand in advance

  Kevin K,2026年4月1日

  - Review from Viator

  1.00

  Viator kept changing the times for our slot right before we were supposed to go in, from the original 10 am to various other slots…1230 to 130 to 230 and finally said we could not get in at all ; I called and spent 30 min on the phone with someone trying to get my money back only to be reminded over and over again that the excursion was nonrefundable, to which I responded that they need to get us in the same day and that they should not be accepting money and confirming appointments for which they don’t have slots; I refused to get off the phone until I actually saw tickets come through my email rather than just the voucher itself; Viator will send you a voucher, but they won’t send you the tickets up until the last minute. Make sure that you get your tickets. We finally ended up getting in at 2:30 but had to adjust other things on our schedule because of their mixup in communicating via the app for something like this is worth worthless so you should plan on getting on the phone for a while to get any issues resolved. It seems as if Viator will gladly accept your money and give you the impression of a confirms slot but not until you actually get tickets in hand can you be assured that the slot is really confirmed.