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Reviews

• False advertising

  breannab472,2026年4月3日

  - Review from Tripadvisor

  1.00

  Do yourself a huge favour and do not book this tour! It does not exist. There is no open bar, you only go to half of the destinations and there’s no lunch included. You do not go to a beach club, they take you to a water park that’s for families and small children. For one of the stops they just drop you off in shallow water and leave to just hangout with no drinks or anything for 30 minutes. The boat is also not a catamaran, it’s more like a ferry. You’re better off booking something when you get to Playa del Carmen or take the ferry to Cozumel and book something there. When we addressed our concerns to the boss of this organization (Playa Mia) he informed us that this tour has not existed in over 3 years and he is not sure why it’s still being advertised. Viator also did not help even after they’ve been informed of the miscommunication between their advertising and the service provided for this excursion such as videos of the boss saying it didn’t exist and other documentation. Save your money and time.

• Not as advertised

  Escape633077,2026年2月10日

  - Review from Tripadvisor

  2.00

  For this price it was disappointing that the day wasn’t quite as advertised. First, it is not a full day on the boat as it says in the description. You don’t leave playa del Carmen until 0900 and arrive to Cozumel around 10. We were on the boat from 1030-1500. Snorkeling with that many people all in one spot while it was windy was dangerous. Many of them did not swim well or even know how to snorkel and they were pulling on the guide and flipped his orange ring with the flag over. We were told we couldn’t venture from the guide but being in that group was dangerous and the guide was stuck in one spot due to the people who weren’t strong. The second spot wasn’t as advertised as we stopped further out from the sandy area so we only saw about 5 starfish and again people were hanging on the guide. We chose not to get out at the third spot. We then went to lunch which was advertised as a Buffet but it was not a buffet they were serving plates and it was very unorganized some people were already done eating but the table next us hadn’t even gotten drinks yet. We actually left without finishing the meal because it was not good. I think the day would have been fine if they charged less and advertised better. The best part of the day was the staff they were great and extremely helpful and Ricardo made sure to translate important information to us which we appreciated.

• Fantastic.

  Edmilson S,2026年2月3日

  - Review from Viator

  5.00

  Fantastic, very attentive staff, and careful with safety. Tour really matches the description. Excellent.

• Great trip

  mattjX5957OD,2025年9月11日

  - Review from Tripadvisor

  5.00

  Great trip with Alex and his crew! They did a fantastic job of making sure we had a good time even when the weather got a little wild.

• Isla Mujeres 2025

  irao498,2025年9月3日

  - Review from Tripadvisor

  5.00

  The crew of this boat was very welcoming, they were very organized and answered all of our questions. they were checking up on us all the time, making sure we had everything we need! they explained everything in great detail and were very nice and welcoming! great experience at isla mujeres!

• Alex is the best

  chrissyc706,2025年8月27日

  - Review from Tripadvisor

  5.00

  Great experience! Beautiful beaches , amazing snorkelling and fantastic tour guide -Alex ! The whole crew were so helpful and friendly!

• False advertisement

  D6683YXjulianm,2025年7月28日

  - Review from Tripadvisor

  1.00

  False advertisement. The trip says that after the catamaran we will have entrance at the mia beach club. I was informed that the Mia beach club package has not been offered in four months. It was also never mentioned that kids under 8 years are not allowed to snorkel. I went with my 7 yo daughter and she and my wife couldn’t enjoy most of the trip. I called the agent and I was assured that my daughter was going to be able to snorkel when I was asking to change my trip. I would absolutely never book with this agent ever again.

• The snorkeling was...

  Sherita E,2025年7月16日

  - Review from Viator

  3.00

  The snorkeling was Amazing The Water was beautiful. Would have liked for it to limited amount of people on 1 tour, snorkeling became a little crowded. With the addition of other tours doing similar activities, you couldn't help but swim into someone. The catamaran was simple. Soda and water with a few alcoholic drinks later. My ticket said time at the Beach Club, however that never happened and we were encouraged to walk around downtown cozumel or given the departure times for the ferry get ready for the trip back. The ferry ride offered indoor with a/c and outdoor seating

• You won’t regret this tour!

  L1304ERloria,2025年6月15日

  - Review from Tripadvisor

  5.00

  This was a super fun trip - the crew is extremely attentive - Alvin is an awesome guide! Snorkeling was definitely worth it and I 100% recommend it for anyone - couples, families, friends!

• Super ugly ordeal

  K3657RPelsac,2025年6月15日

  - Review from Tripadvisor

  1.00

  Lousy buffet the beach club we were told wasn't, the pizza of days, as included the slide and they charged you part of the beach where we ate super ugly. I don't recommend it at all. Photos of the trip at $2500

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