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• DO NOT BOOK WITH EMPIRE TOURS

  Passport57686,2026年6月19日

  - Review from Tripadvisor

  1.00

  DO NOT book with T&T Empire. They cancelled our underground tour the day before with a promise of a refund which we never received, and they will not respond to multiple requests. Once on site, the tour guide stated that the Colosseum would not allow large groups in that day, but we could clearly see other groups with guides inside. It was clear that the only company the Colosseum would not let inside was Empire Tours. We were sent inside by ourselves, although we paid for a guided tour with no compensation whatsoever. BOOK WITH ANOTHER COMPANY!!!!

• No see them - no forum

  jferder,2026年4月19日

  - Review from Viator

  1.00

  Booked this tour because I really wanted to show my husband the forum. We Couldn’t find the tour company where they said they’d be so was charged for nothing and had to rebook with another firm. We couldn’t get our money back

• Too crowded

  artman ori,2025年7月18日

  - Review from Tripadvisor

  3.00

  Even more crowded than Roman times, compounded with construction through the city and the city made for a poor visit. Should the authorities modulate the number of visitors it would go a long way towards make the visit experience much better.

  

  

  

  

  

  

  

• Do NOT book this tour!!

  Stephen J,2025年4月10日

  - Review from Viator

  1.00

  Overpriced and disingenuous advertising. We had no data on our phones to access the audio guide. It’s totally self guided and no skip the line. Extremely inconvenient as well.

• Misleading information by Viator.

  aborik,2025年4月9日

  - Review from Viator

  1.00

  We, 4 adults were shocked to find out that it is an audio tour and NO live guide would accompany the tour. It was not clear from Viator description at all. In order to download the audio guide you need to have WhatsApp on your phone. It is very complicated to use audio guide. Information is very limited. We were not able to start the tour bc of King Charles visit. All entrances were closed even the agent assured us that would be able to get through. After we waited for more than an hour we had to leave and never used the tickets. Would request refund.

• Holidays

  Wanderer702308,2025年3月20日

  - Review from Tripadvisor

  5.00

  It was a wonderful experience, kind and qualified staff. I recommend it. Sam was amazing. if you want to experience the colosseum at its best, this agency is the best.

• Friendly, good communication, accommodating

  G2465CSsarae,2025年3月8日

  - Review from Tripadvisor

  5.00

  Due to an unavoidable mishap with my tour leader getting injured, my tour was actually cancelled and completely refunded. However, I was notified of this the night before by a friendly employee named Sam who I met at the appointed time the next day. He gave me the ticket that I purchased electronically along with a downloaded audio guide which he helped me load on my phone and gave me a quick tutorial. I still went to the Forum and Palatine Hill just as planned! It really worked out for me as I’m usually unhappy in a tour group going at other people’s pace anyhow. When I got to the House of Augustus and House of Livia, which needed a Super ticket, not standard, I wasn’t sure if I could get in, but whoop!! I had the Super Ticket and was able to see those great sites! So…I was helped by a super friendly employee, got a refund, and still saw everything I wanted to see. I don’t have a problem with that. :)

• Expert Guide but may not get what you your whole experience.

  bleedblue72,2024年6月26日

  - Review from Viator

  3.00

  The only negative issue was that the underground portion was canceled due to overlooking. Not sure how the tickets were distributed but other people were able to go. Sarah was our tour guide and she is absolutely fantastic. It quickly became evident that she knows her stuff as it quickly became information overload...in a great way. We walked out knowing everything we needed to know about Ancient Rome Palentine Hill and the Colesseum.

• Very confusing

  Frances S,2024年6月24日

  - Review from Viator

  4.00

  We almost missed the tour we were looking for empire tour and the you’re guide was holdin up a city you’re sign very confusing for the customers!! Then no one knew where the meeting place was because there were no signs again very confusing

• Fire - in many ways!

  Chastity B,2024年6月21日

  - Review from Viator

  5.00

  What a great tour. Aside from it being 100 degrees (Fahrenheit), Sarah Gildea made the tour fun. Being that Sarah lived in the US and in our neighboring state, she provided humor and education to the entire tour. Our kids (late teens and early 20s) also enjoyed Sarah’s witty humor and educational facts. The only downside to the tour was that the tour company cancelled the underground portion of the tour. I’m sure Sarah would have made that engaging as well. If you do this tour, be prepared to do a lot of walking, which for us was a good thing.

  

  

  

  
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