What‘s Included

Meeting and Pickup

What To Expect

Reviews

• No communication

  Cindy C,

  Oct 15, 2025

  - Viator

  1.00

  There was no experience because our driver never showed up. The customer service tried to help but he was MIA.

• Very Disappointed

  Ian M,

  Sep 23, 2025

  - Viator

  1.00

  That was a very disappointing tour. It was meant to be 4 hours with a minimum 2 hours at the fort. We were back in 3 with only an hour at the fort. The driver’s reasons were that he had another pick up whilst we were at the fort, and then another one after picking us up to take us back to the port. In essence, he was only giving us an hour to look round the fort which was obviously not enough. However, he never left the fort to make the 1st pick up and then he is making an unscheduled stop off at a lighthouse on the way back and showing us shops and fuel pumps back in Sydney. So l'm not sure why we didn't get more time at the fort as the 2nd pick up never happened either. I really did not understand what he was doing - it certainly wasn’t the tour advertised. We were really disappointed as were the other couple in the vehicle.

• This is a driver only...

  Thomas M,

  Sep 21, 2025

  - Viator

  2.00

  This is a driver only service. Driver had no signage and was driving an unmarked car. App told us 0830 meeting, driver was told 0900. Call to office and told to go to church just outside port and driver would be there promptly at 0900. Driver told to meet us at port. When driver didn’t show, tried calling back but now calls just went to voice mail. At 0925 the driver finally called us direct and we were able to finally connect an hour after departure time we were told. The car needed a good exterior cleaning to get streaks off the windows. Driver was pleasant enough but basically he drove us to Fort, bought our tickets, and then arranged a time for him to pick us back up. On drive home we learned he drove back to Sydney to get more guests and that he basically just shuttles back and forth. This is not what I expected from description provided. We ended up with one hour and 45 minutes in Louisbourg.

• Disappointed

  Adu D,

  Sep 2, 2025

  - Viator

  1.00

  We were at the pickup point 300 Rspoanade Stat noon waiting to be picked up. A gentleman called our phone asking where we were. He pulled up ten minutes later with another gentleman in a Toyota Highlander. No name tag, No company identification, Vehicle is not marked. We did NOT FEEL SAFE so we did not join him,

• No show

  Ryan T,

  Aug 28, 2025

  - Viator

  3.00

  The tour operator that Viator hired did not show up. I had to purchase a van for my family , Viator did refund the money, but I would rather had it go smoothly