24 hours before your transfer time, you will receive an email confirming details of your driver. Your driver will go into the airport arrival hall 45 minutes after the flight lands and wait a further 45 minutes (unless instructed otherwise). If you come out early, please call our emergency line and we will arrange for your driver to go in immediately. If you get delayed in immigration or picking up your luggage and feel that you will not make it for the 90 minutes cut off time, then please call us immediately, so that we may keep your driver waiting. if we don't hear from you within the 90 minutes then, we will release the driver and you will lose your transfer. So please inform us of any delay so that you don't miss your transfer. We pay for car park charge. We monitor all flights before sending driver in, if your flight is delayed we will send driver in accordingly, so long as you do not change your flight from the one you had provided while booking your transfer. Please inform us of any flight change, before you board your flight. If for any reason you do not see your driver, please call us on our emergency line we are here 24/7 we will arrange for the driver to meet you wherever you are waiting. Once you meet your driver he will help you with your luggage and take you to his vehicle and drive you to your hotel. Remember we are a door to door service. Driver will have to drop you in front of your hotel or your private address.