What To Expect

What‘s Included

Reviews

• Not Worth the Money or the endless waiting. Poorly operated tourist trap.

  Neil C,,Feb 16, 2026

  - Review from Tripadvisor

  1.00

  I visited the West Rim with a group of 7 and honestly it was one of the most disappointing tourist experiences we’ve had. The price alone was hard to justify. Around $99 per person just to access the site and ride the shuttle feels excessive especially when you don’t have the option to pick and choose what you actually want. It’s bundled whether you like it or not. It took us about 30 minutes just to get to the actual site by bus, then more than 45 minutes standing in line again just to catch a bus back to the home base. Young kids and senior citizens were exposed to the cold winter weather with long waits and no efficient crowd control. For what’s being charged, the operation should run much smoother. The Skywalk is interesting for a few minutes but once that photo moment is over, there isn’t much else that feels worth the cost. The overall experience felt commercialized and poorly managed rather than memorable. We’ve been to the South Rim before and the difference is significant. Better views, more freedom to immerse and far better value. For the amount our group spent, we expected something special. Instead, it felt overpriced and frustrating.

  

  

• Bus shortages

  beccamD147XU,,Feb 15, 2026

  - Review from Tripadvisor

  2.00

  The prices were high and there were not enough shuttles for a holiday weekend. They blamed it on one driver out and unexpected surge of people. So this park needs an organization redesign and a real manager.

• Very expensive

  linsla,,Jan 27, 2026

  - Review from Tripadvisor

  3.00

  We got the all access ticket to see the west side of the Grand Canyon. The staff was very friendly and helpful. The people talked nonstop about watch out for the cows on the road. Honestly, it's a big hole in the ground. The $97 ticket per person was a tad too high for what you got. Make sure, if you go, to make a reservation to the zip line. Otherwise you won't be able to zip.

• Expensive ticket, no option of extras.

  rodrigocamara1982,,Jan 25, 2026

  - Review from Tripadvisor

  4.00

  We drive 2h40 from Vegas to the west grand canyon. Good road, no mystery to reach. It was a beautiful winter day with clear sky. Ticket value of usd 99 per person. I had read on the website that two paying adults , one child would be courtesy . At the time of the ticket purchase, the attendant wanted to charge me 300 usd and I promptly indicated the promotion of the site. She became graceless and applied the courtesy of the child. Very ugly attitude of the employee , wanting to pass the leg on a tourist . All I missed was this one , take a blow , but I 'm vaccinated against this team of people . After that phase , you get in buses that take you to the observation points . Guano point, eagle point and the skywalk. Grand Canyon is a place of lush nature, quiet, worth the experience, even with such expensive entrance. The skywalk is a nice experience for those who like this type of adventure. Makes beautiful pictures up there. The tip is that in Arizona , there is a time change in relation to Vegas , where the clock is 1 hour ahead, so pay attention to this fact to schedule the time you intend to arrive .

  

  

  

  

  

  

  

• I never got to use my tickets so I lost 227.00! We put the address into our gps and it took us 4 hrs away from the west

  Renee B,,Jan 25, 2026

  - Review from Viator

  2.00

  That really check the address , we traveled from Scottsdale to the canyon, gave our gps Grand Canyon west airport, and it took us 4 hrs away to the south rim, so we could not use the tickets and lost 227.00. Did not have time to drive another 4 hrs to be where we should have been

• Amazing Views at Guano Point, Poor Staff (mostly), poor communication and service

  Culture48836030071,,Jan 18, 2026

  - Review from Tripadvisor

  3.00

  We bought the All Access Pass but were given no information on arrival — just told to get on the bus to the first stop (Skywalk), which made planning the day difficult. Most staff we asked for help were unhelpful and disengaged. The exception was one of the bus drivers, who was friendly, funny, and informative — easily the best part of the service. We visited Skywalk and Guano Point (which was amazing), but were then told we had to drive ourselves to the zip line. When we arrived at 4pm, we were bluntly told it was closed, despite never being given any closing times or guidance. Guano Point was the highlight, but overall it felt expensive for what you get, especially given the lack of information and service.

• Australians on holidays

  Suzette F,,Jan 1, 2026

  - Review from Viator

  5.00

  West Rim walk is amazing. Restaurant and merchandise outlets were really good. The bus drivers were brilliant and its all disabled friendly.

• Zero customer service

  94Tarheel,,Dec 29, 2025

  - Review from Tripadvisor

  1.00

  Sadly, we were unable to make our ticketed visit due to trouble with our rental car on the way, which left us stranded in the desert and forced us to return to Las Vegas for assistance after calling for a tow truck. Given the high admission price at Grand Canyon West, I reached out multiple times to ask about rescheduling for another day during our trip. I understood we were within the 48-hour no-cancellation window and wasn’t requesting a refund, only a change if possible. Unfortunately, none of my calls or messages were returned. Be aware that customer service may be difficult to reach if unexpected issues arise.

• Brilliant experience

  Katie P,,Nov 2, 2025

  - Review from Tripadvisor

  5.00

  As a family we had a wonderful experience! This truly is a natural beauty on a whole new level. The views on offer here are breath taking from the skywalk and Guano Point (both truly amazing!). To finish off this wonderful experience we did the zip line which everyone in my family said was one of the best experiences we have had to date. We also did not have any issues with staff and thought they were lovely especially calming the nerves of some of the more nervous members of the group for the zip line.

• Nice Place but Staff Attitude Needs Work

  BiyaheraBakasyonista,,Oct 29, 2025

  - Review from Tripadvisor

  1.00

  Felt like a rip-off. We went on the 4th of July, hoping it would be a fun way to celebrate, but it really wasn’t. First, we were told they only sell the all-access ticket, which includes several activities besides the Skywalk. We only wanted to do the Skywalk, but since the zipline was included as a bonus, we decided to go for it. Unfortunately, they didn’t mention there was a minimum weight limit for the zipline. Two of our group of five didn’t qualify, and after waiting a long time, they raised the minimum weight to 140 lbs—so only one person qualified, and decided not to go alone. The biggest disappointment, though, was the staff. Most were unfriendly, and some were downright rude esp at the Gift Shop. The only bright spot was the restaurant, where one very kind waitress made the experience a bit better. Overall, I’d say the Grand Canyon South Rim (National Park) is a much better choice.

  

  

  
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