What To Expect

What‘s Included

Reviews

• Combo 3 in 1

  Bernie R,,Feb 21, 2026

  - Review from Viator

  2.00

  Good port of calls! Not very happy with tour guide who likes to talk to people very abruptly, Il call him MR DEVIATE as he said this word around 50 times in little Havana trying to scare us if we went of track that we’d be left there and that we wouldn’t like that! He said he’s been a tour guide for 23 years but honestly he wasn’t at all professional! Il explain more ! Everglades , once back on bus from the Ev they put posters on the widows saying they want $5 pp as a tip and wait at bottom with the tin box!! Even from children ! Then he says you should buy a drink from the bar he takes you to in Little Havana to show appreciation! Doesn’t tell you it’s $17 does small fake mojito which he tells you it’s a replica !! He’s definitely in on that! Then on way to get boat He’s gets on mic to say we all should be giving a tip to the driver when we arrive they both stand there at bottom knowing you have to walk past them to get of with the tin box ! Then does another speech to everyone to say thanks for those who tipped and for the ones who didn’t we still done a great job!! I mean what the hell !! Then he seemed to get a little annoyed and literally ran to were the boat picks you up through major crowds in my opinion trying to lose people !! Then says if we’re not back to bus pick point at 20:30 then we have to make our way back on our own !! Bearing in mind people didn’t have a clue were they were !! And also the bus was late so we were till 9pm waiting!! Decent enough ports of call BUT LOSE MR DEVIATE !! If people want to tip they will and the can chose how much not be told what to tip!!! Outrageous

• Combo tour of Miami

  Jayne S,,Feb 17, 2026

  - Review from Viator

  3.00

  The weather was especially cold on 1/31. The tour to the Everglades was nice but there was a lack of information from the driver of the tour. No information was given on what to do and when to get back on the bus. Since it was cold we could not see any animals. The 2nd part of the city tour was also bad. We were put on a double decker bus and the only seats available were in the upper deck. It rained and it was cold and windy. The tour guide was excellent and we did enjoy Little Cuba and the tour. The 3rd part of the tour was a boat ride around the harbor. This was very enjoyable.

• My ot very well organised

  patdB7177LU,,Feb 6, 2026

  - Review from Tripadvisor

  2.00

  We were delayed on our 1st trip to the Everglades by approximately 45 mins because of a traffic accident, which made us an hour late for the city tour. After the city tour we arrived for our boat trip around the bay at 5pm expecting to leave on the next boat which went at 5-30, we couldn't go on this & told it would be 6-30 by our guide who assured us we would be picked up & taken back to the drop off stop & left us. At 6-15 we were waiting to catch the boat & were told the Spanish speaking passengers would go at 6-30 & we would go on the next boat. We eventually left at 7-10, by then most of the passengers were cold . We arrived back at the pick up 8-30 . There was noneone to pick approximately 12 passengers up, I booked this tour because the meeting point & drop off was 6 minutes walk from my hotel. I had no idea how far away my hotel was, as a female solo traveller in her late 70s I was left stranded not very good organisation

• No consideration

  JAMES R,,Feb 4, 2026

  - Review from Viator

  2.00

  Lamentable. After visiting Miami and the boat trip, we were left to our own devices. (more guide to direct us) . In front of the port of Miami after waiting for a bus from 2:15 to 3:30 p.m. to return to the central agency and find out how the rest of our program that had been paid to take us on an excursion to the everglades would go. We were turned away very unpleasantly on the pretext that it was too late. In the end we paid for a service that was not performed in its entirety We had planned this outing a long time ago and are extremely disappointed I look forward to your return Contact your provider James Rodrigues and its group of 7 people

• Keep swiping and do NOT book this tour

  Travelwhikeyoucan,,Jan 26, 2026

  - Review from Tripadvisor

  1.00

  Waited 4 hours for this tour to begin and wasted my only layover day basically waiting with extremely poor employee response or care. The guy sat with his feet propped up scrolling thru his phone and could care less that the 1pm Bus was arriving at 3 to begin our tour. He claimed that the bus portion would be over at 4:30 so I had plenty of time to make the 4:30 boat trip in the bay. I told him I had intl flight tonight and needed to be back at the hotel to retrieve luggage and head to the airport. Again— dismissive and you have plenty of time. The bus tour ended at 6pm and we were told the next cruise was 6:30pm. I said well I can’t go in it or I’ll miss my flight! Guide looked at me in confusion then agreed to take me back to the office. I tried to get a refund for the boat portion of the tour as THeY were the ones who were late nearly 2 hrs picking me up from the hotel. But nope. No refunds. And no apologies. The bus portion is not like regular hop on off— you get off together twice as a group with the guide 10 min for gelato and 39 min in Lil Havana which was the highlight of the day. Know before you go!!

• Avoid at all costs

  Cath W,,Jan 18, 2026

  - Review from Viator

  1.00

  Started of well when visiting the Everglades. Would have liked perhaps another 15 minutes there. Hop on Hop of bus OK, but timings were not as advertised. Boat trip was awful. Arrived at the port at 5.15. We were told to be in the que @ 6.15pm for a 6.30 sail. The boat set off at 7.20pm. We were cold and the dusk sail was dark. We were told the bus would come back to pick us up to take us back to the starting point, but it never arrived resulting in a $54 taxi fare back to our hotel. The 9 hour trip turned into a 14 hour trip spoiling our plans for our last night in Miami.

• All went well, but the...

  Steven L,,Jan 14, 2026

  - Review from Viator

  2.00

  All went well, but the driver didn’t show up to pick up us after last event, called and waited over 1 hours, took uber back to hotel :(

• HORRIBLE. Not what was promised

  Ihatemorningsugh,,Jan 3, 2026

  - Review from Tripadvisor

  1.00

  Do not use this tour company!!! Customer service was horrible. Employees were extremely rude. Times for the itinerary were wrong. The tour of miami was just a ride back and forth to different destinations. Tour guides were difficult to understand. Finally, they dropped us for the boat tour but didn’t tell us the boat was broken down and they had to limit it to 20 people 3 hours AFTER we were dropped off at the boat. Customer service inside could care less. Do Not use this company

• The worst customer service.

  Wandie C,,Jan 3, 2026

  - Review from Viator

  1.00

  Very disappointing!!!!! I bought a tour in Spanish and most of the time it was in English. The guide of the city tour was super hostile with a client who did the same tour of ours that only asked a question to which he answered very hostilely, this without needing to be. This situation happened in front of us and was a super uncomfortable situation. They never took us to the Art District to take pictures even though this is one of the activities we pay for. At the time of going on the tour in the boat they explained absolutely nothing and we wasted our time looking for the boat for which they found it was sold out and the next trip to take it was 3:30 hrs later and the boat service girl, who was equally hostile to all the passengers who asked why they had to wait 3:30 hrs if we had all bought the tickets in advance and as part of a tour dispatched the matter indicating that the one who sold us the tour knows what its availability is and that is something we had to claim it from the one who sold us the tour. Although I generally loved Miami, I would NEVER recommend buying tour packages for the hostile and negligent treatment we had. The only tour that was worth it was the Everglades and I distinguish the guide who took us who gave us a respect and diligence.

• The tour to nowhere !!

  Russ S,,Jan 3, 2026

  - Review from Viator

  1.00

  This so called tour was about as organized as A band of braves on war path without a chief. There was no brochure whatsoever . the guides acted like any info was a big secret. Like totally classified. We wasted a whole day in miami when we could heve been chilling on a beach and saved 700.00 bucks. We missed the boat tour because they finally got us to the dock around dark thirty and dumped us in the middle of about 2000 people then just left us there to find our dock on our own witch we did after we talked to 3 other salesman with a suspicious gleam in there eye and wouldn't tell us where to find our dock.

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