What To Expect

What‘s Included

Reviews

• This is a scam

  Brennan H,Apr 21, 2026

  - Review from Viator

  1.00

  No one picked us up and they never communicated with us. This is a scam. Don’t book this tour because you won’t go anywhere.

• It was inspiring

  nildaa237,Apr 14, 2026

  - Review from Tripadvisor

  5.00

  Sensational competent professionals attentive and very welcoming company meets everything promises guides and driver congratulations Alex and Franco

• Positive evaluation

  b rbaral790,Apr 13, 2026

  - Review from Tripadvisor

  5.00

  The tour to PORTILLO was wonderful. I loved the professionalism of the team. I would surely hire the service again. Thank you very much for the experience that was provided.

• Positive evaluation

  b rbaral790,Apr 6, 2026

  - Review from Tripadvisor

  5.00

  Indicate the company. They are reliable and professional. The guide Daniel was wonderful with us and assistant Loyane as well.

• Very helpful

  H8348TKanar,Apr 3, 2026

  - Review from Tripadvisor

  5.00

  I traveled with my daughter and my elderly parents (90 years old, my mother, and 87 years old, my father), and Morandé was super helpful with us, especially, providing all the attention to the need of my mother who has limited mobility. A fact that did not prevent us from visiting Portillo and the Laguna del Inca and seeing the sunset in the Andes. We had an incredible experience filled with happy memories, thanks to the Morandé team and their professional and solidary guides and drivers.

• Spectacular view

  alineoN9703JU,Mar 3, 2026

  - Review from Tripadvisor

  5.00

  Great place to stay in Portillo and Laguna Del Inca. My daughter and I were amazed by the beauty of the place.

  

  

  

  

  

  

• marked walk

  reginaldom754,Jan 31, 2026

  - Review from Tripadvisor

  5.00

  Very good tour really striking, very attentive and relaxed guide, very good driver. tour note 10, indicate!!

• Absolutely horrible .. avoid at all cost

  mnsweeps,Dec 25, 2025

  - Review from Tripadvisor

  1.00

  Absolutely horrible. Avoid at all cost. I booked through Chase Travel about 3 months back. Confirmed the trip with them on WhatsApp. Today Christmas Day we woke up at 3 am and have been ready at hotel door since 5 am. They never show up. No message, no call. Hotel lady also mentioned they are not trustworthy and should avoid at all cost. They took the money but obviously I am disputing with Chase Travel and will get money back. I have all WhatsApp messages logged and screenshotted. At least they should have decent to let you know it’s not possible a few days before or in morning. Our complete day is wasted. Never trust this company and avoid at all cost.

• Visit in the Winter, not the Spring/Summer

  U841UEmarcusb,Dec 9, 2025

  - Review from Tripadvisor

  3.00

  This was a lovely day trip from Santiago to Portillo and Lagoon of the Inca. We went in November and it was not surprising that the Winter had truly given over to Spring and the early Summer. The picture perfect images of snow capped mountains and icy lakes were non-existent, instead a lot of empty rocky landscapes. While still beautiful and a lovely drive into the Andes, I would highly recommend travellers reconsider spending their time and money if visiting in the Spring/Summer. The resort at Portillo was open - barely - and the staff really were unwelcoming to the tour group, patrolling areas inside and outside the resort ensuring that no one stepped a toe out of line, including being permitted to use the bathrooms. Though they were very happy for people to visit the gift shop and hopefully spend a few dollars in the off-season. The group requested to leave early from Portillo as there was nothing else to do/see at this time of the year. Frustratingly, after many attempts well in advance with the tour operator, it was almost impossible to get any response from them. Contact was received as late as 10pm the day prior confirming the pick-up time the following morning. This wasn't very helpful and was quite stressful - however it seems to be normal having no-communication with your tour guests in advance. This happened with another tour operator we booked with and along with the hotel we stayed at - not isolated experiences.

• Tour was cancelled after the start time.

  Danielle D,Nov 14, 2025

  - Review from Viator

  1.00

  You should not work with this company. They did not contact me directly at any time. After reserving a hotel room in order to participate and being up and ready for pickup at 5am we waited for an hour. No one from the company answered calls or messages. We were only informed after contacting Viator that a refund was issued 45 minutes after the start of the tour. They were not able to contact the company either to determine why.

• Load more reviews