Product Description Model Introduction: ・Business 7-seater (Toyota Alpha II) ・Luxury 7-seater (Toyota Alpha III) Number of passengers: 6 Luggage storage capacity: 4 28-inch luggage ・10-seater minibus (Toyota Hiace) Number of passengers: 9 Luggage storage capacity: 10 28-inch luggage ※The number of luggage that can be stored can be flexibly adjusted according to the number of passengers. If you are not sure, please contact customer service for consultation. ※When there is a lot of luggage, please book the corresponding model to be able to fit all the luggage. If the reasonable number of passengers and luggage capacity recommended by the model are not followed, additional fees will be incurred, which will be borne by the passenger. Service time and scope: ・Standard airport pick-up service time is between 6 am and 10 pm. If your pick-up time exceeds this range, an additional late-night service fee of 4,000 yen will be charged ・Pick-up area: between Kansai Airport (KIX) and Osaka City, Japan ・The car use time cannot be changed within 48 hours before the start of the car use ・The pick-up location can be changed for free 12 hours before the car use. If it exceeds 12 hours, it will be charged according to the distance between the new and old addresses, one kilometer/500 yen Pick-up time related: ・Airport pick-up service: The pick-up time cannot be customized. The pick-up time is based on the flight landing time. The free waiting time is 90 minutes from the flight landing time specified by the guest. If you need to wait for more than 90 minutes for free, please be sure to contact the driver and you can pay an additional 30 minutes/3,000 yen overtime fee. If it exceeds 90 minutes and the guest cannot be contacted, the driver has the right to leave directly and no refund will be made. ・Airport drop-off service: Guests can customize the pick-up time, and it is recommended to leave 4 hours in advance. If the driver's subsequent orders are not affected after 30 minutes of the designated pick-up time, the customer can pay an additional 30 minutes/3,000 yen overtime fee. If the driver fails to contact the customer after 30 minutes, the driver has the right to leave directly and no refund will be made. Additional fees Child seat (over two years old) 2,000 yen/one, please order directly on the platform (if you place a separate order, please note the order number of the pick-up service). Sign service 2,000 yen/one, please order directly on the platform (if you place a separate order, please note the order number of the pick-up service). Late-night service fee Standard airport pick-up service time is between 6 am and 10 pm. If your pick-up time exceeds this range, an additional late-night service fee of 4,000 yen will be charged. Overtime waiting fee The free waiting time for the pick-up service is 90 minutes after the flight lands, and the airport drop-off service is within 30 minutes after your designated pick-up time. If the free waiting time is exceeded, the customer can pay an additional 30 minutes/3000 yen overtime fee, provided that the driver's subsequent orders are not affected. If the driver fails to contact the customer after 30 minutes, he/she has the right to leave directly and no refund will be made. Additional pick-up and drop-off location fees If you need to add a pick-up and drop-off location, an additional fee will be charged starting from the second address, and the fee will be charged according to the distance from the first address, one kilometer/500 yen. Notes Please be sure to leave your LINE ID or WeChat number when ordering (after reserving your ID, please turn on the new friend setting so that the customer service staff can contact you in time). After ordering the pick-up service, the customer service team will provide you with service between 8 am and 11 pm Japan time. If you encounter any problems, please contact customer service as soon as possible. Please do not eat or drink in the car. If you dirty the car, the driver has the right to charge you for cleaning fees. If the pick-up flight is delayed for more than 2 hours and we are unable to replace the vehicle, we can cancel the order for the customer free of charge. If the flight is cancelled or cancelled due to weather reasons, we can cancel the order for customers free of charge If the pick-up flight is delayed, please be sure to notify customer service as soon as possible (before the flight takes off at the latest). The customer service team will try to mobilize the vehicle for you. If it cannot be replaced, you can cancel the order for you free of charge. If the flight is cancelled due to force majeure such as bad weather, you can cancel the order for free after providing proof. This product is not pet-friendly. The voucher will contain the information of the driver and vehicle on the day of the trip. In order to cooperate with the time we confirm this information, your voucher will be sent one day before the trip, please understand.