What‘s Included

Reviews

• Al Hambra

  shirley m,

  May 30, 2025

  - Viator

  5.00

  The Al Hambra is definitely a visit. The fortress and Palaces are amazing. The gardens are beautiful.

• This Felt Like a Scam...

  Margaret L,

  May 25, 2025

  - Viator

  2.00

  I specifically booked this tour because the tickets for the Alhambra, Generalife, and Nasrid Palaces. The Alhambra was already fully booked through the official website months and months before our trip to Granada. The biggest appeal for booking this was the all-included ticket to all major areas of the Alhambra, including the Nasrid Palaces (the most stunning of all). Many other tour companies were not offering tickets with all sights included. We received our tickets mere moments before we were to enter the Alhambra grounds, and when we went to stand in line for the Nasrid Palaces, the docent informed us our tickets did not include the Nasrid Palaces. After messaging the tour company, they informed us that they could not book the Nasrid Palaces. They still charged us as if everything was included, never told us ahead of time that our tickets did not include the Nasrid Palaces, and then it was only when I proactively messaged the tour company that they told us Nasrid Palaces was not included, contrary to their advertising. We basically got scammed. I would have chosen another company for these tickets that could offer the same services with everything included. The only reason I am giving this company two stars is that they refunded our tickets partially after I took the initiative to reach out to them. Personally, this level of enticement deserves a full refund. The best I can do is warn prospective customers this may happen to them.

• Don't trust us, they've...

  GianCarlo T,

  May 24, 2025

  - Viator

  1.00

  Do not trust us, they warned us at 2.14am on the day of the visit that they were unable to meet what we had paid in advance, offering us either the tour change with a refund of 10 € per person or the day change (without guarantee of being able to do so). They were already sure that we would accept the tour change that they had already made the ticket change, so before we had our membership "twisted neck"

• Viator failed on Alhambra tickets

  JS G,

  May 17, 2025

  - Viator

  1.00

  We bought Alhambra tickets from Viator. They immediately handed it off to a different entity (Andazaritours) who promised we'd get the tickets 24-48 hours before our entry time. This was the first indication of problems to come since that fact should have been disclosed by Viator before we purchased. Andazaritours then failed to deliver in the promised timeframe and did not communicate with us until we made multiple efforts to them directly and through Viator. They then said we'd get the tickets after midnight, less than 10 hours before our entry. Obviously, they never had the tickets VIATOR sold us and were just hoping to catch them in the day-of release which is something we could have done as well. Then more than an hour after midnight, past the time we had any chance of finding an alternative, they announced that they failed and we had no tickets. Since the Alhambra tour is a key aspect of visiting Granada our entire time there was ruined. Andazaritours is obviously an entity noone should do business with, but it is Viator that sold us the tickets and ultimately failed to deliver on their promise. We travel frequently and often see Viator as an option for our activities. We have always doubted Viator as trustworthy and now we have proof that our concerns were more than well founded.

• Scammed at the Alhambra, Generalife and Gardens in Granada, Spain.

  OSCAR G,

  May 14, 2025

  - Viator

  3.00

  I was offered at guided tour when I booked my experience at the Alhambra, Generalife and Gardens in Granada Spain, but couple of hours before the tour, I received an email with all the information on how to download a FREE audio tour that anyone can get when downloading the App, and when you go to the site, the tickets are being sold for €18 euros, and I paid a total of €48 for the same experience that anyone else can get without a guided tour. So basically I was scammed off €30 euros, please inform yourself and don't fall for these guided tours that offer you something that you won't get, specially when you have older people who are technology challenged and can't deal with last minute App download, and follow all these instructions when you are expecting a totally different experience. I am not taking off the fact that the Alhambra, Generalife and the gardens are a beauty, but this should not happened when I'm booking through a prestigious site like Viator, or maybe Viator is also being scammed by these local providers who are taking advantage of turist. Thank you. Oscar G