What‘s Included

Meeting and Pickup

What To Expect

Reviews

• Amazing, but physically demanding experience

  Carlos M,

  Aug 26, 2025

  - Viator

  5.00

  We were a group of 7 friends that did the 3D2N trip, and it was a great experience. However, it's physically very demanding, because we didn't sleep much during those days (we had the wake up at 23 and 00 to take the transport each day), and because of the hikes. Tumpak Sewu and Bromo are not that hard, but Ijen is, because one needs to be fast if you want to see the blue fire. Overall, the experience was great, and it's a great way to see a different part of Indonesia, more wild and full of nature. Now, going into some details: - Tumpak Sewu waterfalls were great. They took us from Malang to the place, where we met our guide, Aril. He was an awesome guide, taking us around the waterfall, the cave and the natural pools. Good vibes and taking great pictures. This was an easy hike, as we were not in a rush and we could take our time to take photos, swim and enjoy - Bromo was also great. We slept near Malang and a Jeep came to pick us up at midnight. We didn't know there was a 2 hour drive to get there. It was not the most comfortable trip, but it was an amazing experience too. We say the sunrise from the viewpoint and we went to the crater later. The hike is not super demanding because it's short and one can stop everywhere. In this case, our guide was Hamdan. He was also an amazing guy, again very good vibes, and made us enjoy the trip and the stops we did along the way to take photos of the jeeps, the black sand and the valley. For drone lovers, I could fly the drone in the sunrise viewpoint, but there was no problem flying it in the crater - Ijen was good, but it was "the worse" of all 3 experiences. We had to take another 2 hour drive to get to the starting point from the hotel. Physically, this was with a huge difference the most demanding activity. The way up is very steep, and it's not short, but not super long either. You have to keep up a good pace if you want to get to the top fast and see the blue fire. The blue fire is interesting, but might not be worth it for some people. Down in the crater it can be uncomfortable to stay with all the sulfure smoke (for the eyes and breathing). For me it was great, but I understand it's not for everyone. In this case, our guide was not as good as the previous days. He was a charming guy, but he didn't act as a guide because he didn't tell us any kind of interesting facts or similar things. He sometimes disappeared in the way up or down. Also, he charged us an extra "donation" of 25k IDR/pax to go down to the blue fire. Complete unnecessary, as we could have followed the people. In any case, the experience was nice, but not the best A couple of extra points. As we were a big group, the company sent us a driver for us for the 3 days. Mr. Bonny has done a terrific job. Always super punctual, serving and caring. Amazing, great guy until the end, showing us the way in the Ketapang harbour, and giving us breakfast for the last day after the Ijen hikes. Super thankful for him! The final point is the accomodation and the lunch. The first homestay was nothing special, but they gave us good food. The second hotel was great but good was not included. Overall, good. Just keep in mind that the places are not close to the final points, so trips of 4-6 hours are expected daily. This is very demanding too. In general, this has been a very good experience! Great job organising everything for us!!

• Amazing tour

  Mara M,

  Aug 8, 2025

  - Viator

  5.00

  Exceptional and unforgettable experience. Challenging pace because for two nights in a row you start activities at midnight but it is definitely worth it. Congratulations to our guides at Tumpak Sewu and Ijen crater (Rifki) Everything perfect, I recommend it absolutely, very well organized!

• This tour of the...

  David V,

  Jan 26, 2025

  - Viator

  5.00

  This tour of the waterfall and the two volcanoes was both extremely impressive and adventurous. We would do it again in exactly the same way. All the guides involved in this tour made us feel comfortable. We would like to thank everyone involved for making this wonderful experience possible. Special thanks go to Adi, who always made sure that we were comfortable and reached our destinations safely during these three days. He was an extremely competent and cool guide!

• Great experience

  Richard H,

  Aug 3, 2024

  - Viator

  5.00

  Great guide driver, very friendly and helpful! Well organised tour and most flexible iteranary. Great and impressive natural events.

• Amazing tour, organization sucks.

  Hilde M,

  Mar 19, 2024

  - Viator

  2.00

  We booked: 3D2N - Mount Bromo, Tumpak Sewu, Kawah Ijen Crater start from Malang or Surabaya Before we went to Indonesia, my partner and I decided to book this tour, despite the high costs. However, it later turns out that these costs do not provide the expected service. Firstly, they only provide additional information a week to a few days in advance. When you get a ‘you should bring this’-list a few days before, you have to little time to make sure you have everything. This information included that for Kaweh Ijen you must visit a local doctor for a health certificate. The costs for this are for your own account. Apparently the regulations have been adjusted for this since January, but this cannot be found anywhere on the booking site. Even after repeated asking if they wanted to adjust the information on the site, they have not changed the information. Before the second day of the tour starts, they send a text asking if we would both like to leave a 5-star review (and send them a screenshot of this as proof) and write that the rules for health declaration have changed and that people therefore want to take extra cash with them. They do not provide an answer to what the health declaration details are, only that it is a regular examination. Our driver eventually tells us that he only needs a copy of our passport and that he will then arrange the health declaration. A big scam and not intended to actually check whether you are in good health to go up the volcano. Just a trick to make more money. We discussed the costs of the health certificate with the organization, we think that the health certificate is a part of the entrance fee as it is not possible to acces kawah ijen without. The organization offered to pay it, only if we would leave a 5-star review as a ‘win-win’ situation. You’ll need to earn a 5 star review, not demanding or negotiating for one. We feel bad for the drivers and the tourguides because they are great and they deserve a 5 star review. We don’t like being pushed to write a 5 star review. Due to Ramadan there were few breakfast options available, they did very little to arrange this properly. You just get a takeaway meal from KFC or McDonalds in the morning. That's right, for breakfast... They also do not take allergies into account. They indicate that because payment is made through a third party, they cannot take dietary preferences into account. However, with us there was no preference, but an allergy/disease. They don't care much about this and don't do their best to accommodate you or help you finding a solution. We had indicated well in advance that we had someone with an allergy. However, they do not take this into account. the McDonalds they eventually suggested also turned out to be something completely different. Just chicken, dry rice and an egg mcmuffin. These were not the two menus we could choose from, see the screenshots. The organization is also not prepared to think about solutions on how we can take my allergy into account. Bad thing, since they do argue that you must be in good health to participate in the tour. How can you be in good health without decent food? The rest of the breakfasts, besides McDonalds, consisted of a muffin, a Twix and a sweet roll. How is this decent ground for climbing volcanoes? Only the last breakfast was reasonable, a sandwich with butter, jam and a hard-boiled egg. That egg was the only thing I could eat the entire trip with my celiac disease. Ridiculous considering we announced it in advance. I understand that it is nice that they offer breakfast, but make sure that it is also something where you can make a decent effort in terms of nutritional value. Our driver took us the second day to a nice restaurant, that part was actually good. They also give unclear answers to questions you have, they keep giving the same answer. There is never anyone from the organization itself there to solve things. Only the driver is from the organization, but when we had an issue he also needed to clear it with somebody else. The tour guides are local and hired by the organization, not working for Smartway ID ifself. Regarding the stay, it could also have been better. We had booked a budget homestay, but even for the high price you pay you expect a little more quality. If you book all the tickets separately, you will have a pretty good amount left over to arrange a stay. The room only had a toilet, shower and a bed. That's fine, as long as the pubic hairs weren't left in the shower drain, the tap wasn't moldy and the carbon monoxide concentration was good. After turning on the shower tap (because you don't even have a sink) we both immediately got a bad headache. Most likely carbon monoxide. Since you are in the middle of nowhere, you cannot reach anyone to help with this. With good luck we slept with all the windows open to let it air out. The second stay was better, except for the mold , from the bathroom to the curtains and the bed. That hotel even had a pool, so that stay was better. The location of the first homestay could also have been better. You have no food options during Ramadan and can not arrange a taxi. If you are in the village 10 minutes further, that is possible. It would have been better if they had arranged a homestay there. We understand that faults or problems can happen, but as soon as they occur, you’ll need to fix them. And fix them better than the way they did with breakfast during the ramadan. Only that way you put the customers first and are you deliviring a 5 star service. We pitty it the most that the drivers are feeling sorry for these negative aspects. Again their service is great and we also told them. In short, don't book with this organization. The drivers and tour guides were friendly and would do anything for you, but the organization sucks. It is better to arrange it yourself or through another organization. The waterfalls and vulcanos are amazing, I absolutely would it again. The local guides are good and the driver as well. That’s why we give 2-3 stars after all. But we recommend doing it with another organization.