What To Expect

What‘s Included

Reviews

• Great,wonderful shuttle ride exoerience

  cristita m,,Oct 28, 2025

  - Review from Tripadvisor

  5.00

  We apologized for being late.the shuttle left and came back for us.. Such a humbling and wonderful and great experience with our ride. Thank you so much !!! I would recommend this company to my friends and families who would like to visit banff.

• Mechanical delay recovery.

  Alan R,,Sep 21, 2025

  - Review from Viator

  4.00

  Our pickup was for 1000hrs. We were at the spot at 0940. At 1015 no shuttle so I reached out and was advised there was a mechanical issue and pickup would be 1130. From there communication was flowing with updates and they arranged a substitute company who arrived at 1130. So while initially concerning they did recover and keep us informed. So high marks for that.

• Unreliable, unreachable, and uncomfortable

  Angie P,,Aug 2, 2025

  - Review from Viator

  1.00

  Was not informed that pickup was in back of hotel, not in front. No contact information given. Called number on ticket and went to voicemail. Finally found van about 15 minutes after set pickup time and driver could not figure out my tickets. Late arriving to airport. Ride was hot and uncomfortable.

• Sorry to have to rate poorly

  Carrie K,,Jul 16, 2025

  - Review from Viator

  1.00

  The ride to Banff was good however on the return, they never showed up. Multiple calls only got voicemail. Reached via attorney and they were unable to reach the tour operator. My son was stranded in Banff. I had to book another shuttle a couple of hours later. When you have somebody that gives you a ride to the shuttle stop and then they’re waiting for over 20 minutes and then you have to leave and come back. It makes it difficult. I understand mechanical issues can happen but to get a phone call 25 minutes after the pick up is not OK. You knew you were gonna be running late. You could’ve just called and he would’ve waited instead of scrambling trying to find another shuttle. Very disappointing. The phone number on your website says it operates 7 AM to 7 PM mountain time. It also says 24 seven support. This is not the case. You should be giving proper information out. If someone sees 7 AM and calls at 7 AM they expect an answer not two hours later. It seems like there is only one person that answers the phone and it’s on a cell phone.

• Awesome service

  JoRhea D,,Jul 13, 2025

  - Review from Viator

  5.00

  The company was so great in updating us of their expected time of arrival. There was a little bump with the arrival, but they made sure we hot to the airport on time