What‘s Included

Meeting and Pickup

What To Expect

Reviews

• Large, Magnificent, Historic Castle With Lots of Events

  jenedc2016,

  Jul 5, 2025

  - Review from Tripadvisor

  5.00

  We visited Warwick Castle at the beginning of January, 2025. We explored the castle and grounds during the day but we also got the ticket for the Christmastime light show at night, so we came back in the evening for that. The castle is large and, although remodeled over the years into a grand estate, is an historic fortress castle with early 9th-century Anglo-Saxon origins and also was besieged in the English Civil War. There are many rooms to explore, chock full of historic items. The walls and towers offer lengthy exploration and the higher points provide nice views of the castle and the town as well as surrounding area. The castle has a museum as well as events about Medieval history and warfare and holiday events such as the Christmastime light show and ice skating, with food kiosks and more. The light show is extensive and very impressive. It is easily reachable by foot from town, a short walk from the market square in Warwick.

  

  

  

  

  

  

  

  

  

  

  

• When I tell people that my research focuses on how people teach and learn with historic places, the first response I usu

  abbasaL2762RH,

  May 15, 2025

  - Review from Tripadvisor

  5.00

  It was excellent trip, we enjoyed a lot, took so many pictures it’s worth to visit. There is so many beautiful site to see, best way to know English history, culture. You should visit at least once.

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

• Warwick Castle Review

  T L,

  Feb 19, 2025

  - Review from Tripadvisor

  3.00

  We visited Warwick Castle and booked the light trail for late December/New Year. We have visited quite a few times before, and we normally have a nice time. It’s definitely worth booking if in the area. The castle is very nice and well-maintained; however, it can get quite busy. We didn’t take long to explore the castle rooms, which are beautifully decorated, especially during Christmas. The winter birds of prey show was enjoyable. Since it was the winter season, everyone stood at the top of the riverbank to watch, as you aren’t allowed down by the seating area during winter. The Falconer was very informative and made sure that everyone had a chance to see the birds by walking back and forth along the edge of the grass, ensuring everyone had a good view. It was disappointing that we couldn’t see the birds of prey outside of the show times. We spoke to a staff member who explained that they no longer have the birds on perches and we could only see them during the show. We only saw around 6 small birds of prey (3 birds per show) during our visit. When we visited before we could see quite a lot of them. It would have been nice to see at least a few bigger/less common birds of prey. We visited the Time Tower, which offers many fascinating facts about the history of Warwick Castle and its past owners. While the experience was enjoyable, there were constant distractions. Many visitors pushed the automatic doors open before they automatically opened and before the video/audio prompted them to move on, which disrupted the flow. Additionally, groups of people wandered back and forth through the rooms, and staff members constantly walked through as well. If there hadn't been so much noise and if everyone had followed the directions the audio was giving, the experience would have been much better. The light trail was very good, it took around 1 hour to go round. We finished the trail by walking across the castle walls which was great. We were however a bit shocked that you were allowed to walk across the castle walls when it was that dark especially since the majority of the wall including the steep spiral staircases had no lights whatsoever. We could barely see anything when walking down the stairs and were relying on the small light on our phone to not trip and fall down. The light trial was definitely worth visiting. During our most recent visit, we did not do the dungeons, Princess Tower, or the War of the Roses show. However, we have experienced them on previous visits, and most of the time, they are quite good.

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

• Poor customer service

  MrPickles29,

  Jan 22, 2025

  - Review from Tripadvisor

  1.00

  We went when it was strong winds. The light show was cancelled and we were told we get a refund. This was the 7th December and still no refund. I am waiting for over £80 to be returned and all I get is automated responses. In addition my daughter spent her pocket money on a bow and arrow from the shop which broke within 5 minutes of using it. I was advised I would be sent a replacement and guess what? It hasn’t been sent and I just keep getting responses which say it will be sent and it hasn’t. Such a shame as this has really made me not want to return. Please sort your customer services out and return money that you have promised.

• Shocking Customer Service - Avoid

  martinmK4616TV,

  Jan 18, 2025

  - Review from Tripadvisor

  1.00

  Shocking! The castle and grounds are of course beautiful, but the service received from staff - both during and since our visit, is appalling. We visited during the very strong winds in early December, so it was entirely reasonable that the Light Walk was cancelled on safety grounds. But as we paid extra for that, we are due a refund for that particular activity We initiated the claim for refund immediately, and now 6 weeks later, we’re still being ignored. We receive automated emails requesting out booking details, which we provide. We’re then told that we’ll receive out refund within 21 days ( it left our account immediately when we booked it!!). Then, 21 days passes with no refund, so we try to contact them again. Only for them to request our booking information again “because they can find no record of our previous claim”. This has happened through 2 complete 21 day cycles so far and still no refund. Their customer service is appalling. There are plenty of beautiful historic building to visit in the Midlands and wider U.K. I recommend you choose every other one before you even consider paying any money to Warwick Castle. If you hand them your money, and something goes wrong, you’ll never even get to speak to someone, let alone get your money back. Avoid at all costs (literally!)

• Disappointing

  erikamO8737LN,

  Jan 11, 2025

  - Review from Tripadvisor

  2.00

  Booked online for the castle and skating. However due to the bad weather the skating rink was closed. Upon arrival we were offered an alternative time for skating later same day so we decided to continue our visit around the castle. However most of the usual attractions ie dungeons were also closed. We were told by staff that we needed to email to get a refund on our tickets which I subsequently did. However it took 3 days for a reply and no offer of alternative visit for the castle. we have only been offered a refund on the skating part of our ticket which can take 3 weeks!! Also despite the rainy day policy we were told it was manager discretion to offer alternative date despite the fact it was heavy rain for most of the morning and skate rink closed due to excess rain on the ice!! Shame on you Warwick Castle for terrible customer service.

  

• Skating in a magical atmosphere

  sarahjanef2025,

  Jan 10, 2025

  - Review from Tripadvisor

  4.00

  Took the girls skating - the youngest had never been before. Such a magical place to skate and very local to us. Managed to get a mid week price tickets so made it very affordable. Lost one star for being very wet in places which I appreciate it not completely within their control but we had a lot of rain and it seems it had been left to accumulate. Worth the value price though and it was a magical evening.

• Definitely coming back.

  Jan811 11,

  Jan 7, 2025

  - Review from Tripadvisor

  5.00

  Light trail was stunning. Especially for our 2½ yrs old girl. We booked hotel room for a night. Absolutely outstanding customer service we received from Ellie. We stayed in lodge (after heating in our room failed to work). Amazing experience all thanks to Ellie. Restaurant is not cheapest but food was delicious.

• Warwick castle and light trail review

  NKay84,

  Jan 6, 2025

  - Review from Tripadvisor

  3.00

  We had been wanting to return to Warwick castle for a while, our last visit was in 2018. We were mainly coming for the birds of prey and the light show. We looked around the castle which is still looking as good as it did when we last visited in 2018. Last time we came you could view the different birds of prey on their perches before the birds of prey show. We couldn’t find them so asked a member of staff who said they haven’t done that since Covid and now you can only see the birds at the bird flying show. Gutted! That’s what we came for: my daughter loves birds of prey and wanted to see all the birds. We did still get to see a selection on the flying show but we would have gone somewhere else if we knew you couldn’t view them on their perches anymore. It was a long way to travel for us (4 hour drive). We stayed to do the light trail after the castle had closed which was good. Been to a couple this year and this was the best one we had been too.

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

• Shocking Prices and Disregard for customer experience and safety!

  natsreview81,

  Jan 6, 2025

  - Review from Tripadvisor

  1.00

  I attended on 30/12 for an ice skating session followed by a light trail. As a Merlin pass holder , I got a slight discount on the tickets, but even still found them too dear for the experience. Ice skating was very disappointing , firstly positives - Beautiful backdrop Quick to get on ice Negatives- Rink too small for who was attending Far too many ice skating aids allowed on, you couldn’t skate , without being behind or going into one, it meant anyone who could skate, were constantly queuing ! It was also unsafe due to how many and I witnessed a few falls. People going in all different directions trying to get some space -making it even more dangerous. I had booked for a Christmas treat as per title ,’ Christmas at the castle’ -music was awful dance . We asked if we could have a few Christmas songs to the organisers at the side and they refused . They said that was before Christmas -not now…. Very disappointing and took away some Of the magic . Light trail was beautiful , I enjoyed walking through , however a couple of niggles… Very crowded , meaning queuing again….. Nice Christmas songs ! Very dark in parts with some uneven ground-could be an issue for some with mobility issues. We needed to turn on a torch . -no signs or anyone to point this out. The worse issue was the food vans in the middle ! ( not the market by the castle , these were high also -but midway through the walk) There were only a few and the prices were shocking !! I think they should be reported to trading standards! A hot chocolate was 6.75!! I’ve never seen anything like it -my daughter is older and said she would happily wait as she couldn’t believe the price , but younger children may have been upset… i was very disappointed with Warwick castle for allowing it… Also at the end marshmallow sticks to toast 5.00 !! This was shocking … as they had 3 marshmallows on a stick -what a greedy mark up! I’ve been to luminate in coombe abbey before and much more reasonable prices. For this reason , I wouldn’t return or recommend …. It could have been so much better but Warwick castle are taking advantage and that’s sad to see as it’s not a cheap experience -without any extras

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