What‘s Included

Reviews

• All’s well that ends well.

  Preston S,

  Oct 27, 2024

  4.0

  There was a little problem on the pick up location however everything went well. There could have been better communication.

• Driver that wouldn’t come looking for you when he’s parked in the wrong part of the airport

  Debra L,

  Jun 20, 2024

  1.0

  Apparently, the driver thought that to pick someone up at the Newark airport you went to the departure level. He kept saying he couldn’t find us that he was in a black Toyota with a license number of some number. We stood for probably 30 minutes for me telling him that we were outside terminal B level one at passenger pick up three. He kept saying he couldn’t find us. Finally I asked him where he was and he was at terminal B passenger level two where people get dropped off for departure. We had to go find him so when I finally woke up and put my luggage down in front of him, he’s texting on his phone and he doesn’t even look up at me. Another guest came up and had to speak. Are you our driver oh yes. When we tried to speak to him, he said he didn’t speak English. His name was Chin CHIN and I would never ever have him pick me up again. If he’s too naïve to know, you don’t pick up passengers at the departure level and he can’t come looking for you when you tell him numerous times where you are he does not need to be driving for Viator , I wish I had my money back !!

• Good service, a little difficulty with communication

  William L,

  May 23, 2024

  4.0

  The transfer itself was just fine. However, the pickup was a little confusing. I had never been to EWR so I first asked customer service where I was supposed to meet the driver. They told me the driver would communicate with me. The driver did contact me the morning of my flight to say he would meet me at 11am, the time my flight was scheduled to land. I texted back that I would need time to collect my luggage so don’t come before 11:30. He said ok. When I got my luggage I told him I was ready and asked where to meet him. He replies “I’m almost there.” I again ask where to meet him. No answer. Thankfully a helpful airport employee saw my puzzled expression and came over and helped me. He directed me to a particular pickup zone and actually texted my driver where to meet me. I think the problem was that the driver only spoke Mandarin Chinese. He was using Google translate to communicate and it appears that something was getting lost in the translation. All in all the driver was polite and drove carefully. If I had used this airport before there wouldn’t have been a problem. I will use this company again if my travels bring me to Newark again

• Convenient airport transfer

  Scott H,

  May 10, 2024

  5.0

  Super fast and easy. Great communication. Easy to find and no issue getting j to the city. Would recommend.

• Ride from EWR to New York City

  Diana H,

  Apr 5, 2024

  5.0

  The driver sent me a text the day before, so I knew where to meet him at the airport and was nice enough to have a sun roof so I could see the tail buildings he was pointing out to me on the way through the city.