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• Very disappointed

  Annie H,May 16, 2026

  - Review from Tripadvisor

  2.00

  Waited over an hour after the buses scheduled arrival time at Miraflores stop and still no bus. So had to pay for a taxi back to our hotel and missed other stops we had wanted to visit Would not recommend, as very slow and appears not to run to advertised schedule

• Monkey Island tour

  Joanne E,Apr 8, 2026

  - Review from Viator

  5.00

  We were picked up in an air-conditioned van in a timely manner very professional explained to everything we were gonna do where we’re going and what to expect

• Legal

  283ver nicad,Apr 7, 2026

  - Review from Tripadvisor

  4.00

  There are several legal stops, attentive staff. The buses need maintenance, several banks in trouble.

• Terrible experience.

  149enzoc,Apr 3, 2026

  - Review from Tripadvisor

  1.00

  Terrible experience. We should have checked the reviews before booking. We visited Panama City and stayed at the Holiday Inn near the Miraflores Lock. We wanted to visit several locations around the city and thought the Hop-on-hop-off would be ideal. We exchanged WhatsApp texts with the company's Customer Service department regarding the pick-up location because it was NOT clearly identified on the website. The pickup location was at a mall, 15 minute walk from our hotel. We waited in the heat for almost hour and a half but the bus never showed. We decided to change our plans and take an Uber instead (excellent choice and inexpensive). Since our stay in Panama City was limited in time we contacted the company and asked for a refund since we had not used the bus. Again, after several emails the manager (Angelica and GM Jessica) said they would not provide us with a refund (no reason provided), even after we explained the whole situation. Brutal Customer Service. The managers were useless and even implied it was our fault because the website provided accurate pickup site information – not true. We were very frustrated with the whole situation. Not worth the time or effort.

• Good tour, but be patient.

  453elizabethz,Mar 12, 2026

  - Review from Tripadvisor

  4.00

  It was quite good, I loved the tour, one of the guides, Geovanni, I think it's called was explaining very well, I was lucky to join early and it wasn't very full. Saying that, I have a few observations, in the publicity it appears that the kiosk opens at 8 o'clock, the Balboa, and the bus arrived a few minutes late, but not long. Second at the stops they do not arrive every hour (yesterday there were 2 buses nothing else) but it would be good if they put a third, because on a couple of occasions they did not stop at the places and one walking to them and they did not see us (so almost 1 and 40 minutes waiting). Buses need a bit of maintenance, but overall the route was good, and so, be patient, traffic is a big factor in Panama.

• This experience was great...

  jessica R,Feb 20, 2026

  - Review from Viator

  5.00

  This experience was great just the view of panama was amazing we got to see the panama canal tour. Beautiful.. Something to try if you're ever there.

• Too few Buses

  brendagagnier17,Feb 20, 2026

  - Review from Viator

  3.00

  Only issue is there are only 2 buses running at the same time so if you get off you can be waiting up to 1-1/2 hours to catch the next bus.

• The 24 hour tour is...

  Terri G,Feb 18, 2026

  - Review from Viator

  1.00

  The 24 hour tour is really only from 8:30am - 5pm. Also, 4 stops on our tour were not assessable due to road closures but nothing was ever mentioned to us about that from the tour company.

• It was an amazing...

  LaQuan W,Jan 25, 2026

  - Review from Viator

  5.00

  It was an amazing experience! You get to see all of the amazing sites and monuments of Panama City with the ability to get off the bus and explore each location! I recommend it 100% especially if you're staying in Panama for a short time but want the opportunity to see as much as you can.

• Eh. Could be better

  ramadevip2026,Jan 15, 2026

  - Review from Tripadvisor

  3.00

  Experience was okay. They told us the start time was 11:00 AM at our closest pickup point, but we found out later that there were earlier buses from 8:00AM, which we would have preferred to know about, so we could stop at more places. When we got there, we were told to download an app that would tell us the times the buses would arrive at each stop, so that if we wanted to stay in a location, we would know when the next bus would arrive. We stopped at the Albrook mall, spent some time there, and waited for pickup which never came at the time specified. Some people from the previous group had been waiting for over an hour for pickup. The app would glitch and tell us a bus was coming in 6 minutes then refresh and tell us 34 minutes. We called the number provided for help but it went straight to voicemail. We had to pray and hope the bus would arrive, which it eventually did. The bus will take you to the Panama Canal but you have to pay admission fee. Best part of the tour was the three islands and Amador Causeway. Because we were paranoid about missing the bus or never being picked up, we stayed on the bus for the rest of the tour until we were near our hotel. However, we wished we had stayed longer at the Amador Causeway and the three islands. The good thing is, we did this tour at the beginning of the trip so we found out what we should see and planned the rest of our trip accordingly. However, if you are only here for a very short stay, I suggest you look for another tour.

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