What‘s Included

Meeting and Pickup

What To Expect

Reviews

• Nice spa, but getting there wasn’t easy

  David M,

  Dec 20, 2022

  - Viator

  4.00

  The service at the spa was very good and employees attentive. However it was a pain getting there from Signapore. We are US citizens and didn’t think about going in and out of immigration twice. We had to pay $70 in Batam for visa and $130 for our ferry ride. You need IND currency to get cab from spa back to ferry too. We should have just stayed in Singapore, but the spa treatment was really nice so no regy

• Wonderful!

  Nina M,

  Mar 14, 2020

  - Viator

  5.00

  Wonderful day at the spa. We chose the aromatherapy massages, hair mask, reflexology and express pedicures. No problems with ferry trips and immigration and very attentive staff from start to finish- including a picture of the driver who picked us up.

• Well after a fabulous spa trip to...

  latra2020,

  Nov 16, 2017

  - Viator

  5.00

  Well after a fabulous spa trip to Indonesia coming back into Singapore was an horrible experience.

  Going back through Singapore immigration and customs was horrible. The Singapore custom officials were rude and extremely disrespectful and unfriendly.

  It was like somebody flipped a switch in the personalities of the customs officials.

  After a 70 minute ferry ride back into Indonesia, Singapore immigration and customs officials demanded that I fill out another customs form when no one else had to do it. Really? So much for being an American in Singapore.

  I would have expected to do one when I first enter a country which I did but not when I left on a ferry ride from Singapore to Indonesia.

  By the way, Indonesia customs officials did not require one. They just scanned my thumb print and granted me admission into their country. My passport and my ferry ticket was all that was required.

  Going back through Singapore immigration and customs was like I got hit with someone anti-African American crack pipe or like I received an extremely unwelcoming greeting upon reentry into Singapore.

  I dont know what Americans are perceived to be doing while in Batam but i did not do that - and I darn well did not deserve the disrespectful treatment that I received upon reentry into Singapore.

  I felt so singled out and the victim of American racism.

  If an immigration and customs form was needed then one should have been distributed on the ferry
  so all of the passengers could have filled one out, but to only ask me was extremely uncomfortable

  Coming into the country initially was such a pleasant and wonderful experience that this time it caught me off guard.

  After a great and wonderful spa day I felt so offended and I welcomed coming back into Singapore, a country I had left only hours earlier.

• I would not recommend this SPA...

  EvelynS T,

  Nov 6, 2017

  - Viator

  2.00

  I would not recommend this SPA place. The people doing the massage are not well trained. They did the body scrubs at cold temperature. The pedicure are not done by people who truly know how to do it. I have to cut my own nails. They seem to be very afraid to cut or use the nippers. Poor service, although I tip them well. For the amount I paid in USDollar for 5 people almost 600.00 was way to much of the services rendered. The package i paid for 5 people is just IDR 850. Very sad for the workers, good thing i tipped them a lot.

• Easy to get from Singapore on the...

  Kirsten C,

  Oct 12, 2017

  - Viator

  4.00

  Easy to get from Singapore on the Batam fast ferry. The guy had a sign at the arrival destination with our name on it, so was easy as we were driven straight there. So friendly and relaxing. Nice way to end our busy trip to Singapore.