1,Before getting to Beijing, you’ll receive the following information from us: • Driver’s name • Driver’s contact Number • Vehicle’s plate Number • Vehicle’s branding 2, Arrival • Upon arrival in Harbin airport, walk to the exit. There, you will meet our driver. In case you are unable to see our driver (this has never happened before), we strongly suggest you try the following procedure to get in touch with us. We will do our best to solve your problem on the spot. • Go to the information desk opposite the terminal exit (staff there speak English and are always ready to help), and ask the staff to make a phone call to customer hotline. or you can contact us via wechat: chinatourop • Call our 24-7 emergency line shown in our confirmation letter and ask for help. 3,Driver & Guide Service • Our driver can show you to the nearest toilet and currency exchange shop. Ask your guide if you need to change currency into local Chinese yuans. • At the hotel/airport, your driver will help you with luggage and check in formalities. • The trunks of our vehicles are spacious enough for you luggage. • Our vehicles are equipped with Wi-Fi, GPS devices, and a baby seat. Please ask your driver if you need a baby seat.