Polynesian Spa Rotorua: Family Hot Pools and Freshwater Pool
Overview
3 hours
Mobile ticket
Relax and unwind on the tranquil shores of Lake Rotorua at Polynesian Spa - a world-leading, natural mineral bathing and luxury day spa retreat. Channelling geothermal marvels in its backyard, the 28 mineral pools are fed from two natural springs for a combination that both nourishes the skin and relieves tired muscles, aches and pains. Specialising in a range of health and wellness treatments, Polynesian Spa has a decadent spa therapy menu. Wellness rituals ensure maximum rejuvenation and relaxation featuring hydrotherapy pools and a reflexology walk. Combining ancient healing practices with modern techniques, Polynesian Spa is frequently recognised as one of the top 10 spas in the world.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
All areas and surfaces are wheelchair accessible
Not recommended for travelers with poor cardiovascular health
Suitable for all physical fitness levels
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Sliding and splashing, the kids will love the supervised large swimming pool with hydro slide and the family can also enjoy two Rachel Spring alkaline mineral hot pools. Stay as long as you'd like while the kids enjoy themselves. There is one large freshwater chlorinated swimming pool gently heated to 33°C, which contains a toddlers section one one side, with a deeper section for bigger children. There is also a cool small hydro slide! The two Rachel Spring alkaline mineral hot pools 37°C and 40°C at the top of the area are perfect for adults to enjoy while the kids splash in the bigger pool. Admission is for the day of booking, and is not limited to a particular time of the day, with unlimited bathing time (on the day) ensures you’ll never feel rushed.
What‘s Included
Towels and swimwear are available for hire. Changing rooms and showers available.
Options
Family Pools
Family Pool Inclusions: 2 Mineral Hot pools, 1 Chlorinated heated pool. Changerooms with toiletries. Towels and lockers available for hire.
Reviews
14 reviews
Total reviews and rating from Viator & Tripadvisor
Disappointing experience
Roving04197562763,Jan 2, 2026
- Review from Tripadvisor
1.00I wouldn't recommend. There was a code brown that occurred before we arrived in the bigger family pool. Staff asked to wait an additional 30-40mins for it to be cleaned only to be told it wasn't going to open. No refund offered or apology. Waste of time and money. The facilities could use an upgrade, they are dated. We found out afterwards that the town public pools were a lot cheaper and have been upgrade with more features. I wouldn't waste money on taking the kids to this one.
Bathing fun
Daniela W,Jan 1, 2026
- Review from Tripadvisor
4.00It was very pleasant there. The children could let off steam in the Great Pool and warm up in the hot pools. It would have been good if there had been hair dryers in the family area. On request we could use the hairdryer in the other area. Staff were very friendly.
Heavenly relaxation.
wtafiregirl69,Nov 30, 2025
- Review from Tripadvisor
5.00Wonderful place to relax after a busy day sightseeing and the children could play safely . The place was clean and had family changing room. The gift shop had lots of lovely items as well as being able to purchase swimsuits if you forgot yours! Previously have done the private pool looking across the lake which was wonderful, recommend that if you are a couple and want a nice peaceful relaxing hot pool
Not a good "Kiwi" experience
davidjD3782ZH,Aug 17, 2025
- Review from Tripadvisor
1.00I was prepared to pay the $80 family entry fee until viewing the family pool. There is no atmosphere. No plants. Indoor. Slightly dirty. It looked sad. The other option was $320 for 4 of us. We had issues trying to understand the employees on the front desk. No disrespect, they tried. This certainly lacked any type of Kiwi vibe and I consider it a tourist trap. Try the Secret Spot instead.
First Time
Voyager269423,Jul 18, 2025
- Review from Tripadvisor
5.00First time and best time ever, such a lovely place to meet people, very clean, good amenities, I will definitely be back 🥰 thank you for a wonderful experience..
To soak in the mineral pool
valmap,Jun 23, 2025
- Review from Tripadvisor
5.00Took our 3 year old granddaughter on a Saturday evening. Great time for families loved hearing the laughter and enjoyment of the kids. Lovely experience
Awesome experience at the Polynesian spa Rotorua, New Zealand.
Kavindu J,May 20, 2025
- Review from Tripadvisor
5.00I had an amazing experience at Polynesian Spa in Rotorua! The natural hot mineral pools were incredibly relaxing, and the stunning lake views added to the peaceful atmosphere. The staff were welcoming and helpful, and everything was clean and well-maintained. It was the perfect place to unwind and soak in the beauty of Rotorua. Highly recommend for anyone looking for a soothing and rejuvenating experience!
This experience provides...
ANJALI R,Apr 24, 2025
- Review from Viator
4.00This experience provides a rejuvenating and relaxing atmosphere that allows you to unwind completely, leaving you feeling refreshed and revitalised. The experience helped me let go of tension and emerge with a renewed sense of energy and peace.
Family Pool fun
Capture,Feb 12, 2025
- Review from Viator
4.00Does to be clear so my original booking and I came to your spa pool with two adults and five children and this is the ticket booking that was properly fulfilled
Mindful Moments Retreat
Global44122969775,Oct 23, 2024
- Review from Tripadvisor
4.00We had a wonderful 2 days on the Mindful moments retreat in September, being well looked after by Helene. from enjoying the pools to being provided with wonderful food, having a yoga session, and a walk through the redwoods, talk on mind and gut connection all on the first day. The second morning a soak in the pools to start the day, then an amazing indulgent therapy, then meditation, and after lunch a lovely walk around the lakeside, and to finish the afternoon with sound bathing. A marvellous time out retreat
From NZ$32.95
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Operated by Polynesian Spa