What‘s Included

Reviews

• Excellent service and...

  Ronald J,

  Apr 13, 2025

  - Viator

  5.00

  Excellent service and driver. On time and the driver provided excellent service and was accommodating.

• Very Good Transfer Experience

  Vickie C,

  Apr 13, 2025

  - Viator

  5.00

  I was impressed with the service even after there was a mix up with my flight arrival time. They were in contact with me constantly to make sure i got to my midtown hotel.

• Not a good experience

  Karen S,

  Apr 8, 2025

  - Viator

  2.00

  Let me first say that I've used this service many times and have never had the issues that I had on this trip. I never received any information regarding the driver, etc. but met a lady by chance who had booked a shared ride and she had my name, etc. but I didn't have hers. She had all of the information regarding the driver, car, etc. I didn't even know that there would be someone else with me and my friend and didn't appreciate it that I had to call customer service at least 4 different times to get some information which still wasn't correct. When the car came, my friend and I reluctantly got in with the other lady as she had the information. I would assumed that we would've both gotten it. The same was true on the ride back. Was supposed to get picked up at 12:50pm from the hotel, but didn't get picked up until 2:15pm and had to walk down the street to the car as opposed to the car coming to the hotel for pick up as indicated. The driver stated that the company hadn't paid for the toll so we would have to go the "long" way. We informed him that we would pay for the toll and asked if they took credit cards. He said yes, but upon getting to the airport stated that there was a misunderstanding and that it should be in cash. We cash app the toll money to him. I didn't appreciate standing out in the cold & rain waiting on a car that never came. I had to call the company a couple of times. The initial information I received regarding the driver was incorrect. It was a horrible experience, but I'm thankful we made it to the airport and didn't miss our flight. I normally request an SUV and did so this time, but each leg of the trip as in a sedan. I don't like sedans because they sit low and I've had knee surgery and a hip replacement along with the fact that you are charged differently for an SUV vs. sedan and I didn't get what I paid for.

• Airport transfer

  Sharon S,

  Mar 18, 2025

  - Viator

  5.00

  Easy to make reservation and easy to find meeting place. Good value for our money. Wait time reasonable

• Professional service,...

  ThuyVy N,

  Mar 13, 2025

  - Viator

  5.00

  Professional service, enthusiasm, kind-hearted driver. Fast confirmation, easy booking and payment. In time pick up.