What‘s Included

Reviews

• Ruined my visit

  Sachin M,

  Apr 18, 2025

  - Viator

  1.00

  Extremely disappointing. I had a 5pm ticket to the Pisa tower. 2 adults 2 kids ! I have paid almost 105£ for these tickets. Around mid day (not 24hrs as they say) I get an email from these activity provider that due to over crowding my time has changed to 6:45pm ! And he issues me ticket for 2 adults. And since that time I have been constantly trying to explain I booked 4 tickets, so reissue me with the remaining tickets. I hear nothing back. Then I called up Viator. Spoke to the service agent who understood my frustration (that’s all he kept saying) and the solution that was offered to me was “he has reported the issue and I might get an email update !” No timescales nothing. Not sure what process is in place here ! It spoiled our day completely. These guys can’t be trusted especially when you are travelling with kids. When I got there, I found out there was no over crowding, the officials over there manage the crowds very well (there are limits on tickets they issue for specific times). And a cost of 1 ticket is 20€ ! I paid around 105£ when I booked 4 tickets. So don’t get fooled like me to think it’s convenient and you are getting good value. I paid more and dieven enjoy it. Had to book 4 separate tickets for the entire family for a later time 7:15 as that was only available. So well done to Viator. I have learnt a lesson. Never again.

• Viator was very helpful...

  Heather S,

  Apr 17, 2025

  - Viator

  1.00

  Viator was very helpful in the chat feature…. Our tour operator notified us 2.5 hours before our tour that the Pisa personnel moved our ticket time by 3 hours later because of crowd control. As a result, We were unable to do the tour as we had a train to catch. We booked the time that worked for our schedule. If Pisa cannot honor those times, then why sell tickets weeks in advance. Highly disappointing. Viator assured partial refund.

• Amazing Day

  Leanne S,

  Apr 14, 2025

  - Viator

  5.00

  Amazing day visiting the leaning tower and the cathedral. A must see landmark!! Although it’s a strange feeling climbing the steps to the top!

• The QR Code is everything! Pay attention!

  Fernando A,

  Apr 13, 2025

  - Viator

  5.00

  Okay, so be sure to check for your downloadable PDF Ticket! You must use the QR Code (not the barcode) to gain access to your destination (The Tower, The Cathedral, The Baptistry, Bag Check and Storage, etc…) Once you download the QR Code you’re good; you’re free to roam the piazza and its sites. You cannot enter the tower with bags, backpacks, etc… so walk to The yellow building to the lockers to store your goods. (Please note, you must use the QR code to gain access to the storage lockers, which are not available until 30 minutes before your entry time to the tower) The tower climb is a bit of a challenge and you’ll feel “the lean” as you go up the staircase; take your time as you’ll feel a bit of vertigo as you climb and reach the top. Your visit is timed, so you can’t hang out at the top… be careful on the way down!! The cathedral is majestic, take time to view the altars, the ceiling and the images on the wall—it’s a great experience. Please remember that while tourists are welcome to visit the church and baptistery, it’s still a holy place of worship. Dress appropriately and be respectful… It’s a great time, but without the QR code it can get messy. Enjoy your time!

• I booked 2tickets for...

  Barbara H,

  Apr 10, 2025

  - Viator

  2.00

  I booked 2tickets for 1:30 pm entry but when I got there and showed the attendant my tickets I was informed that they were for 2:30pm ! My order showed 1:30 and the actual ticket was for 2:30!! I had to wait an extra hour to enter the tower of Pisa which did not make me happy. The attraction is well worth seeing and getting your tickets early is also a good idea