1. Booking the Service The customer books the transport service through the available booking channel (phone, website, app, or in person). They provide key details such as pickup location, destination, date and time, number of passengers, and any special requirements. 2. Booking Confirmation Once the booking is received, the service provider confirms the reservation. The customer receives booking details, including pickup time, vehicle information, driver identification, and contact details. 3. Driver Assignment A qualified driver is assigned to the trip. The driver reviews the route, passenger details, and any special instructions to ensure a smooth journey. 4. Vehicle Preparation The vehicle is inspected, cleaned, and prepared before the trip. This includes checking fuel levels, safety features, and ensuring the vehicle is comfortable and ready for passengers. 5. Arrival at Pickup Location The driver arrives at the pickup point on time. Travellers can identify the driver through the vehicle signage and the printed name or identification provided. 6. Passenger Verification and Boarding The driver confirms passenger details, assists with luggage if needed, and ensures all passengers are safely seated before departure. 7. Journey to Destination The transport service proceeds along the planned route. The driver maintains safe driving practices, follows traffic regulations, and ensures passenger comfort throughout the journey. 8. Arrival and Drop-Off Passengers are dropped off at the agreed destination. The driver assists with luggage and confirms that all passengers have safely exited the vehicle. 9. Service Completion The trip is marked as complete. The customer may receive a receipt, invoice, or request for feedback, depending on the service process.