What‘s Included

Reviews

• Seems to be poor (or no) Viator and tour operator communication

  CarrollR B,

  Apr 21, 2025

  - Viator

  1.00

  Viator apparently does talk to their on-site tour operators. We booked this tours months on advance. The day before they sent an email saying they would be "unable to provide the Tower and Dinner but would be happy to provide the rest of the tour at a "unspecified" reduction in price. When I called and FINALLY reached a real person they didn't know WHY the dinner was cancelled but said the FULL TOUR, including dinner, was available the following night so she cancelled the first booking and rebooked the same tour for the next night. We were outside our hotel 15 minutes before pickup time and a few minutes AFTER the scheduled time a man showed up from the local tour company but he did NOT have our names and he said that they were giving the same river cruise, city drive and tour tour BUT without dinner. I kept telling him our included dinner. He finally said I don't think dinner is available as they are renovating the tower restaurant. He gave us a ride to the tower with is group and sure enough the restaurant IS CLOSED. But for some reason Viator didn't know this as was still selling the tour with dinner! We are still awaiting our refunds for the TWO non existing tour tours WITH dinner!

• Viator strikes out AGAIN.

  CarrollR B,

  Apr 14, 2025

  - Viator

  1.00

  Viator apparently doesn't communicate well with their tour agents. We were contacted the day before the tour and told for "tech reasons" whatever that means ( we think it meant they didn't sell enough tickets) they would be unable to provide the dinner on the Tower of America and wanted to know if we wanted to take the tour less the dinner for an unknown and unspecified price reduction. The next morning I called and they said they could take us the next day. So they cancelled the first booking and rebooked us for the day later. We stood outside the designated pickup hotel for 30 minutes (15 before and after the quoted time). A van from the tour company showed up looking for people with another last name but did not have us on his list. I showed him a picture of the confirmation and he confirmed that his was the company contracted but 1) He did not have our name and 2) they were NOT doing dinners and out confirmation said "with dinner". He made a call but was still unable to determine what group we were supposed to be with. About 40 minutes after the scheduled pickup time we made our way to the tower and found out that the revolving restaurant is closed for several weeks of renovation but the non revolving bar located one floor above the restaurant was open and serving dinner so we did that and walked back to our hotel afterwards. Meantime Viator is STILL advertising the tower with dinner in the revolving restaurant! Which is NOT going to be available for several weeks! This is getting to be a frequent event with Viator. We show up but the tour guide doesn't. Viator changes tour agents but forgets to notify IT'S customers. Viator makes it even more difficult and frustrating by NOT giving you contact information like a phone or email for THEM or the local tour company agent.

• Paid for the dinner and...

  Savanna C,

  Apr 25, 2022

  - Viator

  3.00

  Paid for the dinner and was sent an email saying it was no longer provided and that I would get a refund and they still took the full amount and I haven’t gotten a refund

• Very knowledgeable ...

  Benedicte H,

  Apr 1, 2022

  - Viator

  5.00

  Very knowledgeable guide, gave us a great tour of the city by night. Visited 5 landmarks in 2.5 hrs. Highly recommend it!