What‘s Included

Meeting and Pickup

What To Expect

Reviews

• Received text and...

  Tracy L,

  Nov 6, 2025

  - Review from Viator

  5.00

  Received text and WhatsApp message from the driver. He was ready for us when we cleared customs. It was a short 3 minute walk to the vehicle. Water was available. It was seamless

• Reliable!!!

  robjer79,

  Nov 4, 2025

  - Review from Viator

  5.00

  Dependable and accommodating! Reliable is also a word that can be used to describe this company. We were a party of 6 who were traveling for 2 months and had a lot of luggage, our driver went above and beyond our expectations! So grateful!

• Exceptional service.

  Anthony B,

  Nov 3, 2025

  - Review from Viator

  5.00

  Our driver was waiting to pick us up at the airport and attempted to contact me. Unfortunately we encountered substantial delays after our plane landed making me unaware of his attempted contacts, so he received no responses from me which apparently led him to believe, with some justification, that we missed our flight. By the time I was able to see his last text - informing me he was leaving the airport - all I could do was contact the tour operator. The tour operator immediately took action to find another driver to pick us up. The tour operator really went out of their way to keep me informed of his progress in finding another driver, and thankfully, did find another driver to take us to the hotel. The tour operator’s genuine concern about our situation and commitment to helping us out was very much appreciated, especially after our long, tiring flight. We always book transfers like this with Viator and find them to be very reliable, and very helpful even when things don’t quite go according to plan.

• Good airport transfer

  saptarshi g,

  Oct 10, 2025

  - Review from Viator

  5.00

  Very nicely planned … was on time … car was nice & comfortable… driver was helpful … overall a nice way to transfer

• Friendly driver who confirms all details

  Megan G,

  Sep 14, 2025

  - Review from Viator

  5.00

  As with my airport pickup, driver confirmed pickup time and location the day before. The day of, they messaged again informing me of the type of vehicle and license plate number. Arrival was early and driver was very friendly. Thank you.

• Driver confirmed everything and was prompt

  Megan G,

  Sep 14, 2025

  - Review from Viator

  4.00

  I booked the pickup for 2 hours after my flight landed to allow time for deplaning, customs, baggage claim, possible delays etc. Turns out that was much too big of a window because my flight was early and arrivals went quickly! So that was my fault. But me and the driver had been in contact on WhatsApp the day before, so I messaged him upon arrival. I still had to wait a fair bit but again that’s my fault. Driver was able to get to the airport a bit earlier than planned; he called me with an ETA then called again as he entered the airport. Overall a good experience.

• Probably not perfect

  Agnes W,

  Aug 29, 2025

  - Review from Viator

  2.00

  I booked this for my friends who were coming over to Sydney. They were waiting for over an hour before they found the driver. I called the office in Syd and they claimed that the driver couldnt contact them at the aitport.We compared the contact details we gave the company a few weeks ago and they were the correct numbers. My friends said the driver had one wrong digit with his contact details. So this means someone in their office stuffed up. To make matters worse, the driver didn't even have a sign with the name of my guests. My friends just started looking and asking the people around near the desk as to whom they were waiting for. Not a good way to start a holiday aftera 19 hr flight. My friends told me the car was clean and they had a good journey from the airport to their hotel in the city. We travel a lot and use Viator all the time for almost everything. It's such a disappointment that your guests would have a bad experience in your own country.

• Airport transfers

  Regai M,

  Aug 29, 2025

  - Review from Viator

  5.00

  Driver was kind and patient. Vehicle roomy and we were able to book him again next day. For cruise terminal transfer

• Excellent transfer...

  Carolyn K,

  Aug 24, 2025

  - Review from Viator

  5.00

  Excellent transfer from Sydney Airport to the city. Great communication. Friendly helpful & courteous driver. Would definitely book this service again!

• G’day transfer

  Howard O,

  Jul 22, 2025

  - Review from Viator

  5.00

  Easy to book and at a reasonable price. Communication with driver was timely. We were met after exiting customs. Van was clean and comfortable and transfer to hotel was smooth.

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