What‘s Included

What To Expect

Reviews

• Recommend this trip!

  Teresa Y,

  Sep 3, 2025

  - Viator

  5.00

  We had a great time on our boat ride and Captain Shane was the best. Unfortunately, we didnt see any ponies but saw TONS of dolphins!! It was incredible to see them swimming and frolicking and some were even close to the boat. 🐬

• Our tour

  Crystal S,

  Aug 31, 2025

  - Viator

  4.00

  It was a pretty good tour. We enjoyed seeing some of the horses. The captain was very knowledgeable about the islands and area.

• Disappointed overcharged

  Joseph L,

  Aug 25, 2025

  - Viator

  3.00

  Wasn’t as good as expected , Went to see wild horses , No Horses ! If I wanted to go dolphin watching I would have sighed up for it ! Disappointed !

• Poor customer service

  Dmitri Z,

  Aug 23, 2025

  - Viator

  1.00

  I received a call at 10:30am asking if we could switch tour times because we were the only 2 on the 2:30 tour. As we were on the road, 2 hours away, I didn't think we could make it to the 12:30 they were suggesting. However, the gentleman who called us asked us to try, and to keep in touch. I sent 2 screenshots of our ETA at various times and determined by 11:30 that we would not make it in time for the 12:30. I texted that we would need to take a refund and he said, "It's not cancelled yet, so still come." I stopped at the Visitor Center, inquired of other companies, as my confidence was not high that this tour company would hold the tour. I called at 2:20 to let him know we were at the dock. The gentleman had to "call the office" and then Joy from the office called me, reporting that it would be cancelled. I understand cancelations happen for various reasons, however, they just kept leading me on. They should have told me at 11:30 when I called that the 2:30 would be cancelled instead of encouraging me to, "keep coming!" My paraplegic daughter and I were left standing on the dock...literally. Joy wasn't apologetic, she had an, "oh well" attitude and suggested we drive to an overlook to try to see the ponies. This was very poor business. Good business practice would have been to assist us in finding a tour that had availability. Just like the airlines do when they cancel a flight. While business competitors, these captains are all acquaintances and it would have been prudent for the Assateague captain, who walked right past us, to lend a helping hand. In the end, we found a competitor who was going out on a tour. They made it happen, including calling another captain over to lend assistance to safely load and unload my daughter's wheelchair. Assateague Explorer, ya need to step up your customer service, be genuine & honest with your guests, and stop leading them on.

• Great Day!!

  Krysten P,

  Aug 16, 2025

  - Viator

  5.00

  Captain Shane took us out on the boat and gave us some great information about the islands. We were able to see some horses, wildlife and even some dolphins on the way back!! We had a great time!