What‘s Included

Meeting and Pickup

What To Expect

Reviews

• Airport to ubud transfer.

  Igor S,

  Jun 30, 2025

  - Viator

  3.00

  Driver showed up 45 min late. No meet and greet as advertised. Had to stand outside the airport for 45 minutes waiting for him.. The only reason for 3 stars is that he was fiendly, once he showed up.

• The best shuttle service

  Kalina S,

  Nov 30, 2023

  - Viator

  5.00

  Totally professional and made sure we were taken care of from pick up to drop off! He provided cold water and a clean car!

• Driver didn't show up on time

  Mat J,

  Aug 24, 2023

  - Viator

  1.00

  My plane was scheduled to arrive in Bali at 7:50am. I wanted to be sure the driver doesn't wait for me at the airport too long. So I booked the transfer for 8:30am to have more time to go through customs and get my bag, and I also provided the driver with my flight number, so they could track it when I arrive. I was at the pick-up point exactly at 8:28am, but the driver was nowhere to be found. After waiting for few minutes I logged in to Viator and I messaged the operator - no response. After few more minutes, I called their phone number and I've been told the driver is on their way to the airport, there's a lot of traffic and he will be there shortly. A bit frustrating, but ok - I will wait. Shortly after, the driver called me directly saying he is on his way to the airport, but I could clearly hear the echo on the other side meaning he was not in a car, but in a room, and was just leaving to pick me up. They clearly forgot about my booking... Long story short, the driver finally showed up around 45 minutes later. There was no sign with my name on it, so I had to guess which driver was calling me. After that experience, I thought I will request a refund for 50% of the cost. After all, I made it to Ubud, it's just that the process was a nightmare. Shortly after, the operator called me back, and told me that on that day it was the driver that was waiting at the airport FOR ME, and as I didn't show up on time, he had to leave the airport and drive back in. When I repeatedly said that it's not what happened, he said "anyway, I cancelled your refund request because you made it from the airport to Ubud" and hung up... It's literally the one and only time I had a bad experience with anything in Bali. I would not recommend.

• Friendly and helpful

  Christopher A,

  Jun 22, 2023

  - Viator

  5.00

  Putu was very friendly and was in a good mood, even after our flight arrived late and we had a long wait at customs. We will definitely book him again to drive us around the island on our trip!