What To Expect

What‘s Included

Reviews

• Worst experience ever

  Schyanna H,,Jan 4, 2026

  - Review from Viator

  1.00

  The customer service was sooooo terrible. The waiters could barely speak or understand English. The waiters were very dismissive and liars. The waiters did not give you options. I have an allergy to beef and do not eat pork at all and they would not accommodate me. One waiter took the food back because he said he could get it made wit no pork or beef and came back with pork and beef still on it just placed differently. They lied about the dessert options. Told me I could only get chocolate moose cake because cheesecake was no longer available but then when the manager came over she went right in the back an brought us out a piece. The food was at room temp. The food was flavorless. They said there was a live music and I never once seen anyone. There was no announcer so no one once ever told us when we were leaving base point or arriving back nor letting us know about any beautiful or historic site. They have no photographs so it’s just up to you to take photos and or find kind enough people to take our photo. The wine selection was very minimal. The parking was $40 and that was never listed on the site. The parking lot to boarding was far and for as much money spent they should have someone come get you from the parking lot on a go cart or something. The whole experience was just horrible.

• Beautiful views

  Liza G,,Jan 3, 2026

  - Review from Viator

  4.00

  Beautiful views from start to finish. We arrived early and was worried we would have to stay out in the cold but the amazing staff allowed early boarding and we kept warm indoors. Would definitely recommend the cruise for the stu Ning views.

  

  

  

• The experience was...

  Raynell N,,Jan 1, 2026

  - Review from Viator

  5.00

  The experience was wonderful. Plenty of food. Staff friendly. And the view. Oh my God. It was captivating.

• N/a

  Jose L,,Jan 1, 2026

  - Review from Viator

  5.00

  Great food, awesome service. Enjoyed the entire trip. Definitely would recommend the experience. Loved it.

• Good but logistical nightmare

  Andrew B,,Dec 31, 2025

  - Review from Viator

  3.00

  I would like to start by saying the cruise itself was very pleasant. The food was delicious, the drinks were good, and the waiters were hospitable. However the logistics were terrible. We received multiple communications stating that the cruise was canceled, and then was informed that the cancellation was a misunderstanding. This situation was out of our control and on the company, we called and had it rectified. We then arrived, from out of state, and was humiliated saying we did not have reservations to only be told we did. We all sat down and 15 minutes later was pulled again show confirmed receipt of payment in front of multiple people. To rectify we were apologized to but it honesty was a bummer.

• This is a SCAM! The company can cancel without you knowing or getting your refund. Then expect you to pay more in person

  Joel B,,Dec 30, 2025

  - Review from Tripadvisor

  1.00

  This is a SCAM!!!! Purchased the tickets for my girlfriend and I a few weeks back. When we got to Pier 36 and showed the tickets, the ticket guy informed me that our tickets were cancelled. I did not get an email that my tickets were cancelled and that I had been refunded. That was not true. I did not get an email about the cancellation, nor did I get my refund. There were a few people that night that the company canceled their tickets without telling us until we got there. I felt sorry of one family with a child (maybe about 6 people in total). Apparently, they overbooked. They also asked me to pay another price at the door that were higher than I had originally paid for the ticked just so I can get on. I respectfully declined. This company didn’t care about the fact that they messed up. The people checking the ticket kept saying we should called their office but it was late so no one was responding. So we left without getting on board or getting refunded. I will be doing a follow up with the company itself tomorrow. Very disappointed because we were looking forward to it. I WILL NOT RECOMMEND THIS COMPANY!!!

• Dinner Cruise

  Lennis G,,Dec 30, 2025

  - Review from Viator

  4.00

  It was hard to find the entrance. Definitely need more signage so people know they are in the right place. Also, the music was too loud, hard to converse and would have liked more Christmas music. The ride itself was great, people very nice and the dessert was wonderful!! Beautiful views, especially when you went on the deck.

• Wonderful experience!

  Jennie C,,Dec 30, 2025

  - Review from Viator

  5.00

  The food was wonderful and beautifully plated. The service was outstanding. The ride around the city skyline and out to the statue were excellent. Great opportunity to enjoy dinner while enjoying the beauty of the city. My only complaint would be the address. I had my 80 YO mother with me who doesn’t walk very far at one time. They said pier 36 but it turns out it was much closer to Pier 35. She didn’t think she was going to make it by the time we walked all the way back. Plus a little weird walking in the dark around an empty pier where there were strange people standing around. Then trying to get cab/uber is a bit challenging which could be due to the construction chaos around these piers.

• It was great and...

  Azariha D,,Dec 28, 2025

  - Review from Viator

  5.00

  It was great and peaceful…I had a nice dinner with a family friend and we had a really nice time. I enjoyed the view, at first I was feeling a bit sick at first but after I felt fine, it almost felt like I wasn’t moving. At the end it turned out to be a blessed night, I totally would do that again.

• New York river cruise

  Sherpa16501513694,,Dec 28, 2025

  - Review from Tripadvisor

  5.00

  The actual experience was amazing, amazing views and the food was pretty good and the band was amazing. Downside like many people before have said, was the meeting point. Very dark and erry walking round the back of ware houses with no real sense of direction. No one there to greet you until the boat arrived. Personally I think it could have done with some light and a large sign to say where to stand and someone from the company to meet you.

  

  

  

  
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