What To Expect

What‘s Included

Reviews

• 1. Guide was late and...

  Xiaochen L,,Jan 21, 2026

  - Review from Viator

  2.00

  1. Guide was late and unreachable The guide arrived late and did not answer phone calls prior to pickup, causing uncertainty and concern before the tour even began. 2. Lack of communication and guidance Throughout the hike, the guide barely communicated with guests and provided no explanation or educational information about the ice cave, glacier conditions, or safety considerations, despite this being a guided tour. 3. Serious safety incident due to poor group management On the way to and from the ice cave, the guide allowed the group to become extremely spread out and failed to monitor the guests at the back. As a result, a guest at the end of the group stepped fully into a concealed ice hole. Even more concerning, their calls for help were not immediately noticed, highlighting a dangerous lack of supervision. 4. Advertised amenities not properly provided The tour description stated that water and snacks would be provided. However, the guide did not proactively offer them and only admitted to “forgetting” after we asked, then purchased items temporarily during the tour. 5. Significant delay beyond scheduled duration The tour was scheduled to start at approximately 8:30 AM and last around 8 hours. The actual return time was delayed by approximately 1.5 hours, with no clear explanation or communication. I believe not all of their guides are as bad as this one. At least when we arrive the cave, I saw the other guide from this vendor was very nice and sharing knowledge of the ice cave and even guided them inside the cave. Compared to our guild just tell us “you are free to walk into the cave” without any safety warning about slippery ice ground and never with us inside the cave. Overall, I feel what I paid is just for the round shuttle trip to the ice cave without any safety concerns I was expecting to have from a guided tour. Attached pictures are showing who our guide is and how far away the our guide is from us both towards and from the ice cave after we ask him several times to slow down.

  

  

  

  

  

• Unforgettable Castner Glacier Ice Cave Tour with Matt & Josh

  Grace G,,Jan 11, 2026

  - Review from Viator

  5.00

  ⭐⭐⭐⭐⭐ We had an incredible experience on the Fairbanks Castner Glacier Ice Cave tour led by Matt and Josh. They truly went above and beyond in every possible way. A day earlier, 25 mph winds had completely erased the trail, but Matt and Josh confidently guided us even when there was no clear path to follow. Despite extremely inclement conditions (around -26°C), they kept the tour going safely and professionally, never once making us feel rushed or uneasy. They patiently helped us put on our snowshoes, repeatedly checked and re-secured the laces as we trekked through nearly 3 feet of snow, and even came prepared with extra socks when my daughter’s socks became soaked after snow got into her boots. That level of care and preparedness meant so much to us. To top it off, when our car unexpectedly ran out of gas, Matt and Josh handled the situation calmly and efficiently, managing to get gas to the car as quickly as possible—all while making sure we stayed warm and safe. What was supposed to be a 2.5-hour tour turned into a 4-hour adventure, and thanks to them, we still completed the hike and were rewarded with the breathtaking beauty of the glacier ice caves. Their professionalism, kindness, resilience, and genuine care for their guests made this an unforgettable experience. Huge thanks to Matt and Josh—highly, highly recommend this tour!

  

  

• It was a tough day as we...

  abby e,,Jan 11, 2026

  - Review from Viator

  5.00

  It was a tough day as we had to break a trail to get to the site but it was real. It was an Alaskan day , not Disneyland. The 2 pm skylight made my Texas brain think it was 530 pm but our guide, who worked his butt off to give us this great experience, had it under control. My kind of day . The reason I came here.

  

  

  

  

  

• Be careful.

  Allison H,,Jan 9, 2026

  - Review from Viator

  1.00

  Be careful. The guides were not prepared to take the group out into the frigid temps. I got cold burn blisters on my cheeks and have numbness from nerve damage in my hand. Please be sure, with any guide service, to request AMGA certification and know their emergency procedures. I was scared and in tremendous amounts of pain.

• A cold hike.

  Evan S,,Jan 8, 2026

  - Review from Viator

  4.00

  me and my spouse went on January 2, 2026. what normally would’ve been a good hike for me was difficult because of the gear I had on. Research what type of boots to wear for snow and -30° totally my fault, but I didn’t want my feet to be cold. some people didn’t have a face mask and I’m sure they had damage to their face because of the extreme Arctic temperature. Be sure to dress appropriately some were not as lucky as us with prepping.

• Best Day tour, Janey the best guide

  Saagarmatha,,Jan 3, 2026

  - Review from Tripadvisor

  5.00

  The best day tour we did from Fairbanks!. Made so by the local knowledge, professionalism and driving experience of Janey Wicken! By far the best tour guide one can have on a holiday. Collaborative, resourceful, thoughtful and gave our group of 6 the best experience in the glacier. Her ability to balance risk with adventure is splendid.

• Beautiful scenery and a...

  Ashley T,,Dec 30, 2025

  - Review from Viator

  5.00

  Beautiful scenery and a memorable experience! The ice cave was very unique and had great photo opportunities. Janey was a wonderful guide!

• Awesome Adventure!!! Owen and Jennifer made it Safe and Adventurous!!!

  Owen G,,Dec 30, 2025

  - Review from Tripadvisor

  5.00

  Castner Glacier Ice Cave is an absolute winter wonderland! Hiking through the snowy Delta Mountains to find that glowing blue cave is a total core memory. A huge shoutout to Owen and Jennifer for making the trek so epic having the right crew makes all the difference when you’re exploring an ice cave. The frozen textures and massive scale are just mind-blowing. It’s easily one of Alaska’s coolest thing I have done!

  

  

  

  

  

  

• Once in a lifetime opportunity to see the mouth of an ice cave

  Karen C,,Dec 30, 2025

  - Review from Viator

  5.00

  It was a mile and a half hike to the cave and a mile and a half back out. We felt totally prepared and safe. Incredible views, and our guide was awesome.

• Pretty nice. The guide...

  Mohammad H,,Dec 29, 2025

  - Review from Viator

  5.00

  Pretty nice. The guide stopped at nice locations. They were very friendly and took very nice photos. Also stopping at a subway after returning was a good option.

• Load more reviews