What‘s Included

What To Expect

Reviews

• Customer Service

  Sharon J,

  Sep 7, 2025

  - Viator

  1.00

  I’m sharing this review based on my direct experience, observations, and comparison with another company offering the same service. Pros: * They offered to rebook for the next day. * Refund was processed within a couple of hours. Cons: * No hotel pickup; you must drive to their meeting location, which is a dark parking lot at 4:30 a.m. If you’re alone, this doesn’t feel safe. * Staff were not friendly or welcoming. When I arrived early, I was told coldly to “just hang out” while waiting for another van—no offer to sit inside for safety or comfort. * Communication felt dismissive. For example, when I asked about the pen needed to sign in, the staff member reacted with visible annoyance and tossed it onto the clipboard. Experience: The ride was ultimately canceled due to high winds, which is understandable for safety reasons. However, we weren’t informed until after driving to the meeting point and being shuttled around. Weather conditions, including wind speeds at different elevations, are available online in real time, so earlier communication could have saved time and frustration. When the cancellation occurred, I was told I could rebook for the next day or request a refund through Viator myself. Another customer who asked about the refund process was met with hostility from the operators, escalating into an unnecessary confrontation. This left me feeling uncomfortable and unsafe. By contrast, I immediately contacted another company. Their staff were responsive, provided detailed instructions, confirmed hotel pickup, and answered my questions with patience. When their ride was canceled due to weather, they proactively notified me and Viator, and my refund was processed within minutes—no extra steps on my part. Bottom line: This is a bucket-list experience for many people, and customer care matters just as much as safety. Unfortunately, this company fell short in professionalism and hospitality. Their consistently lower ratings and last-minute availability compared to other providers in the area reflect the same. I would not book with them again and would not recommend them to others.

• Camelback mountain hike

  Kahlil H,

  Sep 6, 2025

  - Viator

  5.00

  Curtis did an awesome job guiding us up camelback mountain. It was very difficult for novice hikers like us but he was patient and we took several breaks in between to help. He made sure we were prepared, he had backpacks with lots of water and snacks. He told us historic info about the area. Overall he was a very great guide and would strongly recommend him for anyone who wants to hike

• Best thing I could have ever done 🥰

  Donna W,

  Sep 1, 2025

  - Viator

  5.00

  What an absolutely incredible experience! The ride was unbelievably smooth and peaceful—gliding quietly through the sky as the sun rose was nothing short of breathtaking. The views were stunning, with every moment offering a new and beautiful perspective of the landscape. The entire crew was outstanding—professional, friendly, and clearly passionate about what they do. It was obvious that they were not only well-trained but also deeply skilled in the art of hot air ballooning. Our pilot was phenomenal, keeping us informed at every step, explaining what to expect, and making us feel completely safe while still leaving room for wonder and excitement. One of the unexpected highlights was connecting with the other passengers. It truly felt like sharing a once-in-a-lifetime adventure with new friends, which made the experience even more memorable. And just when I thought the day couldn’t get any better, it ended with a champagne toast that completely exceeded expectations—it made mimosas seem ordinary in comparison! This was without a doubt the ride of a lifetime, and I can’t recommend this service highly enough. If you’ve ever considered taking a hot air balloon ride, this is the team you want to experience it

• Awesome adventure

  Jeff C,

  Aug 12, 2025

  - Viator

  5.00

  It is an amazing experience and the crew was very informative and delightful. Beautiful scenery and met som amazing people on this ride.

• Professional team to ensure our safety and great view of the sunrise and Phoenix.

  Carl V,

  Aug 2, 2025

  - Viator

  5.00

  Early start at 4am to catch the sunrise. Shane, Matthew, and Michelle were complete professional and made sure our flight was smooth. Great narration of Phoenix surrounding. We had fun.