What‘s Included

Reviews

• The Most Disgusting tour in my life

  Hiroshi O,

  Apr 2, 2025

  1.00

  今までのツアーで最悪のツアーでした。今後はこの事実に対して運営会社が何も行わない場合には、（返金を含む）今後このサイトはつかいません。集合時間が８時はずなのにまず、７時１５分に電話をかけてきて、７時半に集合だと主張したところからおかしな奴だとおもいましたが、全く説明がありません。車に乗っても名乗ることもなく、説明もほぼなく鼻歌をうたっています。あまりに説明がないので、文句を言いさらにうるさいから鼻歌をやめるように言いました。また、エアコンが効いていないので、エアコンをつけるようにいうも全く英語が通じません。こちらの質問と違う返事が来る上に、説明もありません。これで英語のツアーといわれても意味が不明です。こちらは仕事で普通に英語を使っている日本人ですが、全く会話になりません。また、ガイドをやらないので鳥居にある獅子像をついてあえて来てみたら lionとのみ答えたので、もっと詳しく説明しろと命令したら、なんとなくあいまいなこたえが返ってきただけです。北京にいるあいだすでに４人のガイドを雇いましたが、今回のDaividは最悪です。息子も聞いていてあきれていたので、早く帰ろうと言ってました。なかなかこれまでひどいツアーに参加したことはないので、この場に書かせてもらいました。 I am writing to express my deep dissatisfaction with the tour I participated in recently. It was, without a doubt, the worst tour experience I have ever had. If no action is taken regarding this matter—including a refund—I will never use this platform again. The scheduled meeting time was clearly set for 8:00 AM. However, I received a phone call at 7:15 AM, where the guide insisted the meeting time was 7:30 AM, without any prior notice or proper explanation. From that point, I already sensed something was wrong. Upon entering the vehicle, the guide did not introduce himself, nor did he offer any explanation about the tour. Instead, he began humming loudly, which I found extremely unprofessional. Due to the complete lack of communication and explanation, I eventually had to confront him and asked him to stop the humming as well. Furthermore, the air conditioning in the vehicle was not working properly. I repeatedly asked the guide to turn it on, but he did not seem to understand English at all. Despite this being advertised as an English tour, our conversation was completely dysfunctional. I am a Japanese professional who uses English daily for work, and I can confidently say that his English was not at a tour-guide level. In one instance, I asked him to explain a pair of lion statues at a torii gate. His response was simply “lion,” and when I demanded more explanation, he mumbled something vague and incoherent. I have hired four different tour guides during my stay in Beijing, and this guide—David—was by far the worst. Even my son was shocked by his lack of professionalism and asked if we could leave early. This experience was not only frustrating but also a complete waste of time and money. I am submitting this formal complaint with the expectation that your company will take immediate action, including a full or partial refund. 您好， 我写这封信是为了表达我对最近参加的贵公司组织的旅游活动的极度不满。这是我参加过的最糟糕的一次旅行体验。如果贵公司对这一情况不做出任何处理（包括退款），我将不会再使用这个平台。 本次行程约定的集合时间为上午8点，但我在7点15分接到了导游的电话，对方坚持说集合时间是7点30分，且事先完全没有通知或说明，从那一刻起我就觉得不对劲。 上车后，导游没有做任何自我介绍，也没有对行程进行任何说明，反而只是哼唱小曲，极不专业。由于完全没有讲解，我不得不出言制止他的哼唱。 另外，车上的空调没有开启，我多次要求导游打开空调，但他完全听不懂英文。尽管这被宣传为“英文导览”，但实际上导游的英文根本无法交流。我本人是日籍游客，平时在工作中日常使用英语交流，但我们之间根本无法顺利沟通。 期间我问导游有关鸟居前狮子像的内容，他只回答了一个词“lion”，当我要求详细讲解时，他也只含糊其辞，无法作出清楚解释。 在北京期间，我已经雇用了四位不同的导游，David 是最糟糕的一位。连我儿子也感到震惊，主动表示希望早点结束行程。 这次经历不仅令人失望，更是对我时间与金钱的浪费。我郑重提出正式投诉，并要求贵公司立即对此作出回应，并安排退款或其他合理的补偿。 感谢您对此事的重视，期待尽快收到您的答复。 此致 敬礼

• Very good day

  charjimkeeton,

  Sep 30, 2024

  5.00

  The Summer Palace and Lama Temple were very good and the Panda Garden at the zoo was good too. The sculptures at the zoo were as interesting as the animals. There were also two sales pitch stops which cut into the time available for actual attractions. The guide was informative and knowledgeable but did not speak loud enough, especially when facing away from us (the only two people on tour). Overall, it was a very good day.

• Tea ceremony was...

  Cristina G,

  Jun 30, 2024

  5.00

  Tea ceremony was fantastic and very interesting. Michael was very helpful and polite. We had plenty of time to do all what was in the programme and more.

• An amazing experience

  Monica A,

  Jun 18, 2024

  5.00

  Mary, our guide, was very knowledgeable and entertaining. She really tried to cater to our individual likes, while offering her own ideas. The Lama temple was such a cultural delight! The sights, the sounds and the smells made this an incredible tour, which I cannot recommend enough.

• Need to be more focus on the tour

  Alejandrina L,

  Apr 10, 2024

  4.00

  It was a good experiencia but I did really dislike being taken to places to shop, before going to the tour.