What‘s Included

Meeting and Pickup

What To Expect

Reviews

• Very Dissapointed

  David J,

  Mar 23, 2024

  - Viator

  2.00

  25 minutes at swimming area, had enough time to jump in and get out of the water once. 1.5 hrs at a church I do see the significance but many of the group members were asking about lunch. Arrived at lunch had to do another hour tour before eating now it’s 230. Mind you they picked us up at 7AM . At lunch all I wanted was a bottle water asked for it several times and received nothing, now it’s 90 degrees and super humid. They had no non alcohol beverages on the bus…very disappointed in the time spent compared to the brochure, Extremely disorganized company you have. When I get home I will put my opinions on all social media.

• Not a tour or company that I'd recommend!

  Prafulla V,

  Dec 31, 2023

  - Viator

  2.00

  We spent 15 hours on the tour, of which only three were spent visiting the sites listed. We were picked up late, moved from one bus to another, and dropped back at 10 pm. If not for our driver and guide (Alfredo), I'd give this just one star. The additional taxes collected were also a surprise. It said no additional fee or taxes other than the $49 that was listed, but we had to pay an extra $40/person in taxes. Very rude people (not sure what their titles are) who gave me and at least another couple a lot of grief and attitude before the tour began. They were high-handed, to say the least. I am not going to spend any additional time listing out details, since I do not expect anything to change. Bottomline: I will tell friends to avoid this tour and the company that operates this.

• Very inconvenient I do not recommend

  Miguel H,

  Jul 27, 2023

  - Viator

  2.00

  I didn’t enjoy the fact that they took us to a transportation center to have us pay the rest of the tax fee and put us on another bus after that. Which by the way if u pay CC they charge you like a 5% fee. Ridiculous and Waste of time and the amount of people on bus is large approx 60. I believe somewhere in website it says 30 people per tour. Viator is only selling ur seat to another company that takes u on the tour. A private tour would be best even if you pay more. You are on a tight schedule to meet all visiting points. Cenote stop was great, although only given 1 hr to stay which includes the prep time. Then we headed to the buffet stop which is the stop for many other buses. The staff at buffet were rude. I believe bcuz they are overwhelmed with so many batches of people coming thru. Or maybe just in a bad mood that day. Then after that it was Chichén itza stop. Was great, one hour of a guided tour and one hour for ourselves. We got lots of rain, so if rain is forecasted.. be prepared. Will make it easier if u stay dry for the long bus drive back to hotel. We were wet, and cold. Not enjoyable. Take extra clothes specially for kiddos or older adults. Final stop was a 30 min stop at the city of vallodid , which is nice stop to get some snacks for the road. Again we were wet and cold so didn’t get to walk more than we wanted to. I’m a mom with kids under 12 and older parents. Maybe this tour would be fine for non parents.

• Please read this

  micaela s,

  Jul 26, 2023

  - Viator

  2.00

  Our recent experience with a tour agency booked through Viator left us with conflicting emotions. While the overall tour itself was enjoyable, there were certain aspects that fell short of our expectations, resulting in a sense of disappointment and inconvenience. To begin with, we appreciated the friendly and energetic nature of our tour guide, who added a positive vibe to the experience. However, one of our main grievances was the duration of the cenote tour. We found ourselves wishing for more time to fully immerse ourselves in the beauty of the cenote and make the most of the experience. It felt rushed, leaving us longing for a more leisurely exploration of this natural wonder. Additionally, our disappointment was further exacerbated by the logistical issues we encountered. Despite the tour description clearly stating that the service included transportation to and from our hotel, we were dropped off "4 blocks" away from our accommodation. This seemingly short distance turned out to be much longer, particularly in an unfamiliar place and foreign country. We felt uneasy and unsafe walking through unknown streets, especially considering the language barrier. The directions provided were vague and confusing, ultimately leading us to an unsavoury area of town. Thankfully, we managed to seek assistance from fellow tourists, who helped guide us back to our hotel. This unsettling experience overshadowed the positive aspects of the tour, particularly since the final activity involved water, leaving us in the uncomfortable situation of trying to locate our hotel while still wearing wet clothes, contrary to what was initially promised. In conclusion, while the tour agency provided us with an overall enjoyable experience, the disappointments in terms of the inadequate time allocated for the cenote tour and the misleading transportation services significantly impacted our overall satisfaction. The safety concerns and lack of clear directions compounded the sense of disappointment, casting a shadow over an otherwise positive experience. We hope that the tour agency takes note of these shortcomings and makes necessary improvements to ensure a more seamless and customer-focused experience for future travellers.

• fantastic magical

  MarcoA,

  Jul 7, 2023

  - Viator

  5.00

  Jesus was a exelent tour guide as well as efrain mayan expert and local awsome trip highly recomended