What‘s Included

What To Expect

Reviews

• Great value for money

  Conliane D,

  Jun 14, 2025

  - Viator

  5.00

  Jacob picked us up promptly, was very friendly and kept us updated and organised throughout. The tour guide for both sites was great. Very informative and answered any questions. A harrowing experience, however a must for everyone. Thid tour was fantastic value for money and I would recommend to anyone.

• A must visit

  Katherine H,

  Jun 12, 2025

  - Viator

  5.00

  Try and ho when it's a little bit warmer we went when it was freezing although it gave a sense of what it might have been like we would have taken more in if we weren't as cold

• Don't buy this tour

  Zelia L,

  Jun 10, 2025

  - Viator

  1.00

  Well, this was not a guided tour. Also not a "skip the line" tour. On the day before, our pickup time changed from 7AM to 5.10AM and that was not very pleasant. We thought the guide was the guy who picked us up, but he was just the driver. We basically arrived and stayed in line to buy the tickets for 2 hours!!!!! We were better off going by ourselves and buying the ticket, since the guide is from the museum itself, so we could have came in later and had exactly the same kind of visit. We had to wait 3 hours for the start of the tour time (it was at 12PM). Definitely not worth the money. Just go by yourself and buy the guided ticket.

• Auschwitz (+ Birkenau) worthwhile, but I would not use this tour operator again

  Maurizio F,

  Jun 9, 2025

  - Viator

  3.00

  Overall, I can only suggest you do visit Auschwitz and Auschwitz-Birkenau but try a different tour operator than Krakow Direct for a tour. It was a litany of small and higher frustrations that took away from the visit to these sites. The day before the tour the time to be at the pickup point was unexpectedly changed from 7am to 5:45am. This was annoying, though mentioned in the small print, but could be easily missed as 7am was confirmed in some 7 prior emails I had received and also was not changed in a digital voucher in the Viator app. Once at the bus pickup, the guide was a friendly person but with a hardly audible voice and who was very vague in her communication. You just didn’t know what was going to happen or when you were supposed to be back at the bus. In the bus we also had some people who were supposed to go on a private tour, but were told to join a bus with 55 others instead. Once arriving at Auschwitz, it took nearly an hour to get from the bus into the gates, and there were lengthy queues to get into the bathrooms. Inside you were handed over to a different guide, but it was a very messy and confusing process as, again, there was no communication about who you were meant to follow. The guide was OK, trying his best to cover over the significant amount of time you were waiting on the group ahead to move on before you could go into a building or room. No time was provided to have a look at the book store at the exit or to get food. Instead you felt pressured to get back to the bus because no information had been given what time the bus would leave to get to Birkenau or back to Krakow. On the way back, the tour was supposed to include a documentary video on the liberation of Auschwitz, but the bus’s video system was not working, so there was no video. In summary, this was a poorly organised tour.

• Avoid Krakow Direct Tours and Viator. No tour provided and no refund given. Shocking service.

  Siobhan T,

  Jun 8, 2025

  - Viator

  1.00

  Avoid Krakow Direct tours at all costs. We booked a 12 noon trip but received an email at 5.30pm the evening before with the wrong booking reference, a different pick up location (half an hour further away) and a pick up time of 4.50am! There was zero communication from Krakow Direct Tours to clarify the situation. Totally unacceptable to change the pick up time by 7 hours and location so much further away with barely any notice and no communication. We are now in a battle for a refund with Viator and Krakow Direct Tours passing the responsibility on to each other while we are stuck in the middle £145 worse off and no service provided