The Postal Museum Admission Ticket

Overview

Available languages

English

Mobile ticket

There’s nothing ordinary about the story of the post! From five-wheeled cycles and the first ever stamps to Mail Rail, a hidden underground train ride, discover five centuries of communications history, as seen through the eyes of the iconic postal service.

Additional Info

Wheelchair accessible

Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

All areas and surfaces are wheelchair accessible

Suitable for all physical fitness levels

Children must be accompanied by an adult

Wheelchair accessible (excluding Mail Rail Ride)

Gender-neutral accessible toilets

Changing Places facility

Guests must be able to walk unaided for a minimum of 100 metres on uneven surfaces with minimal lighting, and up at least 70 steep steps.

All spaces in The Postal Museum have step-free access. All spaces in the Mail Rail building have step-free access, except for the ride. Visit the museum website for full details of accessibility at the museum, including resources for autistic visitors and an audio described introduction the museum.

Accredited family friendly café

Cancellation Policy

All sales are final. No refund is available for cancellations.

What‘s Included

Admission ticket

Annual entry to the Museum's exhibitions.

Sorted! The Postal Play Space (for children aged 0-8 years)

Meeting and Pickup

Meeting points

The Postal Museum

15-20 Phoenix Place London United Kingdom

End points

This activity ends back at the meeting point.

What To Expect

The Postal Museum

There’s nothing ordinary about the story of the post! From five-wheeled cycles and the first ever stamps a hidden underground train ride, explore this surprising and entertaining experience for all ages. The Postal Museum tells the story of postal communication and its impact on a global society. At the museum, five centuries of extraordinary communications history are brought to life, as seen through the eyes of the iconic postal service. A visit to the museum includes family-friendly and interactive exhibitions and an immersive ride on Mail Rail, London’s secret Post Office underground railway.

Admission Not Applicable

Options

Ticket

Exhibition and ride entry ticket

Reviews

4.37

343 reviews

Total reviews and rating from Viator & Tripadvisor

219

Good for younger people
AkkoUk135,
Oct 15, 2025
- Review from Tripadvisor
3.00
Loved the train ride. No good if you’re tall. Not a lot of room. Which I expected a little bit. But not so bad as it was. Expected to see more exhibition things like in the advert.
Unique historical...
Christine F,
Oct 7, 2025
- Review from Viator
4.00
Unique historical experience about a critical component of communication and connection in British society.
Good all round museum
JohnP284,
Sep 24, 2025
- Review from Tripadvisor
5.00
A good museum. Well laid out with clear exhibit captions. The ticket is for one year multiple entry and includes one ride on the former Post Office Railway. Nice café and not too pricey for the area. Pre-book to ensure getting on the railway.
The Postal Museum: nice little train ride
dinop722,
Sep 22, 2025
- Review from Tripadvisor
5.00
London Postal Museum, we stayed with our son who enjoyed the train ride in the tunnels where historically mail was sorted (don't be afraid if at some point all the lights go out, it's part of the tour). Across the street there is a small museum, recommended
Can't Believe How Great This Was!
Stufiley,
Sep 20, 2025
- Review from Tripadvisor
5.00
I have known about the Post Office Railway, from when I lived in London in the 1980s and never envisaged the chance to ever see it. This whole story is told from start to finish and a fantastic ride through the tunnels with full commentary by past Postal workers. The Museum, across the road, follows the complete history of The Royal Mail with many artefacts from bygone eras. There are many interactive exhibits to keep young children happy, too. The free guided tours are well worth doing. Our guide was a really great guy who was happy in his job and very informative. Well worth a visit.
A great museum for all
steevo866,
Sep 14, 2025
- Review from Tripadvisor
5.00
A really interesting and quirky museum in the heart of London, it’s laid out really well and the exhibits are all well presented and there is lots to touch and view from history including how the Mail continued during the Second World War. Not as crowded as other London more famous museums and definitely worth a visit
A fabulous museum
A8685GRsimonb,
Aug 31, 2025
- Review from Tripadvisor
5.00
One of the best museums I’ve been to anywhere. I knew nothing about the mail train and found it all fascinating and the museum managed to entertain two adults, a 6 year old and a 2 year old, quite impressive. The mail train was really well preserved and the videos along the way gave a fascinating insight into the history of the space. Will be recommending it highly
Interesting train ride
slb1122,
Aug 29, 2025
- Review from Tripadvisor
4.00
The train ride through the tunnels was really interesting and informative Once off, the interactive exhibits were great. Really enjoyed it. Staff were really attentive and friendly. Ask about our luggage before we had to ask where we could leave it. Museum over the rode felt like a bit of an after thought. Cafe was good. Please with the gluten free options.
Worth checking out off the beaten track.
52glennf,
Aug 20, 2025
- Review from Tripadvisor
5.00
We opted for the postal museum having earlier visited the national history museum. There are plenty of interactive exhibits for the children to play with and the mail train ride is a bonus. There is a nice cafe at the museum, which you can visit without admission into the museum itself.
First Class.
colinwiggs,
Aug 15, 2025
- Review from Tripadvisor
5.00
We really enjoyed our visit to the Postal Museum, the trip on the mail rail is really good, then the Postal Museum across the road is informative.