New York 9/11 Memorial Tour with Optional One World Observatory
Overview
Available languages
3 hours
Mobile ticket
This moving and evocative tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. This historic church was miraculously unharmed when the Twin Towers fell despite being only a block away.
You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest artificial waterfalls on the continent. Your guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath.
From there, begin a self-guided tour in the lobby of the Freedom Tower by watching "Voices," a film dedicated to the men and women of the Twin Towers and Freedom Tower.
Upgrade your experience to take the "Sky Pod" elevator 1,250 feet up to the One World Observatory, where you can see the NYC skyline stretching across Manhattan.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
Comfortable walking shoes are recommended
Tour is wheelchair accessible
Please dress appropriately and bring layers in case of cold weather
One World Observatory entrance is NOT included unless option is selected at time of booking
Children 5 and under free with paid adult ticket
Also note, in case you are approached by street booksellers, they are not affiliated with us
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What‘s Included
Visit to the meaningful sites of Ground Zero
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
A local guide who shares stories about their personal connection to 9/11
Moment of reflection at the largest man-made waterfalls on the continent
Gratuities
9/11 Museum (upgradable on site depending on availability)
What To Expect
St. Paul's Chapel
The tour begins one block from Ground Zero at a historic church, built in 1766, that miraculously survived the falling debris from the attacks. Your guide will explain how this beautiful church served the community in the wake of the tragedy.
The National 9/11 Memorial & Museum
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will share the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and “Reflecting Absence,” which is the largest man-made waterfall on the continent. PLEASE NOTE: Museum entry is not included in this tour.
Options
Tour with Observatory Entry
With Observatory Entry
Tour Only
Reviews
629 reviews
Total reviews and rating from Viator & Tripadvisor
Sean was a great tour...
Patricia G,
Nov 3, 2025
- Review from Viator
5.00Sean was a great tour leader. He gave a very moving story of the events of 9/11 that added a personal touch of the events of that day. I would highly recommend this tour. Also, add the visit to the One World observatory. The views were magnificent!
Informative and insightful tour from Ray
W4423MWmarkj,
Oct 19, 2025
- Review from Tripadvisor
5.00We had our tour with Ray, and he explained and told us many things that you would not discover or come to know if you self-guided the site. Ray was very knowledgeable, passionate and respectful about the site and tragedy. Thank you for the experience.
A somber world event … good tour of the 911 site.
Indianajulie,
Oct 6, 2025
- Review from Tripadvisor
5.00Dave did good job of explaining the events and showed us good photos. I think he could have spoken louder. Our tour group number was bigger than I expected. But very glad we took this tour.
Impactful!
doug A,
Oct 4, 2025
- Review from Viator
5.00There are so many symbolic elements to the memorial that would be missed without the tour. We highly recommend it!
Emotional and grounding
Debbie M,
Sep 23, 2025
- Review from Tripadvisor
5.00Amazing emotional tour with personal stories. Jacklyn's sharing of personal stories of many people who lost their lives in 911 and survivors connect you to beyond just that day. Jacklyn's enthusiasm and knowledge is amazing. Doing the observatory after was an amazing opportunity to see the city and area. Liked the use of the iPad as it helped identify different buildings.
Best tour of the 911 site
William G,
Sep 20, 2025
- Review from Tripadvisor
5.00Jaclyn was outstanding she made the trip personal and memorable. Besides her in-depth knowledge about the site and event, she spoke clearly and easy hear and understood. Finally she was very well organized and kept the group together.
New York 911/ Tour 2025
irishshaa,
Aug 25, 2025
- Review from Tripadvisor
5.00We attending tour with Paul Kelly .He was extremely pleasant, very informative and spoke with passion and sensitivity on the subjects. Would highly recommend him.
needs some adjustments
V5633LEstephenw,
Aug 19, 2025
- Review from Tripadvisor
3.00met at the church and issued tickets for world trade 1..all ok so far..then was sold by 2 differant people conected to 9/11 books at a small donation price total $40..i dont mind giving a donation,it would be $10 and not feel badgered..they should not be allowed near your tour..the tour starts we stand in several places in the 95 degree heat,in the the end i just walked away an visited world trade 1 by myself..you should realise not all people can stand for that long...sorry to say i can not recommend this tour
We loved it. Sad but so...
Sue B,
Aug 19, 2025
- Review from Viator
5.00We loved it. Sad but so worth going. Bring comfortable shoes. Lots of walking. Plan on about 5 hours to do the tour and the museum.
Loved!
John S,
Aug 17, 2025
- Review from Viator
5.00Jake was a great guide. We enjoyed all of his stories during the tour. He had a lot of knowledge to share.
From $39.00
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