Step 1: Booking Confirmation - Customers book their transfer online, providing key details such as pickup location, drop-off destination, flight details (if applicable), and any additional requests (e.g., child seats). - A confirmation email and SMS/WhatsApp message are sent with booking details, driver information, and pickup instructions. Step 2: Pre-Trip Coordination - Customers receive a reminder message before their trip with real-time updates and driver contact details. - If arriving at an airport, flight tracking ensures the driver adjusts for any delays. Step 3: Pickup & Meet and Greet - Airport Pickups: The driver meets the customer at the designated meeting point (arrival hall or pre-arranged location), holding a name sign if requested. - Hotel/Address Pickups: The driver arrives at the specified location and notifies the passenger. Step 4: Comfortable & Safe Journey - The ride begins in a well-maintained vehicle, ensuring comfort and safety. - Complimentary amenities may be provided (e.g., bottled water, WiFi in select vehicles). Step 5: Drop-Off at Destination - The driver ensures the customer arrives safely at their destination. - Luggage assistance is provided. - A follow-up message may be sent to ensure customer satisfaction. This clear step-by-step guide reassures travellers and sets expectations for a smooth journey.