What‘s Included

Reviews

• Great trip to Mt Fuji and the Cherry Blossoms

  Danielle B,

  Apr 18, 2025

  - Viator

  5.00

  The tour itinerary was excellent and covered a bunch of spots with beautiful views of Mt Fuji and the Cherry Blossom Trees. The tour guide was great. He picked us up on time and was very clear on where we were going and how long it would take so we know what to expect. The car and the driving was very comfortable. He was able to take us to a great lunch spot which my whole family loved. It was a great day of siteseeing outside of Tokyo!

• Good experience , time is...

  cpy9hn4dwh,

  Apr 12, 2025

  - Viator

  5.00

  Good experience , time is an issue . Also background and history could be better . Driver was a nice polite person

• Viator and tour operator failed to show up

  roger c,

  Apr 10, 2025

  - Viator

  1.00

  we booked the tour and paid the $500 and elected the pick up at our hotel option for 8: 30 am . We waited from 8 am to 9 am and no one from tour company showed up > When we called the tour operator ,he lied and said they called me to reschedule to the following day but my phone did not take calls . Both lies as people had been calling me and got through and there was no calls on the call history log of the phone . The tour operator then offered to pick us up at noon but since it was a 8 hour tour we would get half our money back . My iphone has the record the call option so I activated it and it warns the other party the call is being recorded . He questioned why I was recording the call . I said I wanted a full refund for non performance as the tour guide did not show up to pick us up . He finally admitted the driver could not make it and he had no other tour guides. He then hung up on me and would not take my calls. I Googled Viator customer service as their number is not listed on their ads or website . The Viator rep gave me a deposition and did not believe my reasons for wanting a refund. She put me on hold and called the tour operator who authorized the refund ( the recording was evidence) > The Viator rep then offered to sell me another tour and airport transport services as we were leaving Tokyo the next day . After several declines to buy another tour she reluctantly agreed to refund me and said it would take two weeks to get my refund. Avoid this tour and Viator !

• Very convenient and comfortable tour

  Neil K,

  Apr 9, 2025

  - Viator

  5.00

  Wonderful tour! Very comprehensive, convenient and well organized. Our tour guide Rana was very professional and the tour very well put together. He got in contact the day before to verify pick up time and location at our hotel near Tokyo bay. The car and driving style was very comfortable and luxurious including snacks and water. He made adjustments to the itinerary based on weather conditions sonwe could fit in a speed boat tour of lake Kawaguchi and avoid the crowds/lones for the cable car. He was very knowledgeable about the surrounding area and suggested a great place for lunch that we loved esp since my wife and I are vegetarian. He had good suggestions and tips for getting around Tokyo since the tour was in our first day and we didn't know a lot about the train system. He also took great photos of us. He provided good information on all the points of interest and what we should check out at the different stops.The tour is flexible and adjustments can be made and he dropped us back of downtown since we had dinner plans.

• Wonder if this review will ever get posted

  MarjorieAnn L,

  Apr 8, 2025

  - Viator

  1.00

  Viator charge my credit card and cancelled the tour. Then they reinstated the tour and again charge my credit card. So my credit card is charge twice for the same tour and now I have to go about the long process of getting my money back. SCAM. Don’t get