What‘s Included

Meeting and Pickup

What To Expect

Reviews

• No service. No refund.

  John C,

  Nov 13, 2025

  - Review from Viator

  1.00

  The Royal Palace in Madrid would not accept the ticket I had. Neither the person I contacted from Vita on the phone or by messaging could help. They also insisted they would not provide a refund.

• Sent wrong ticket dates and would not refund or chamge

  Stephen B,

  Oct 10, 2025

  - Review from Viator

  1.00

  I used Viator website to enter date for tickets of same day I was going. Third party agent (not Viator) emailed tickets which were for two weeks later! There was no way (phone, email, or chat) to get the tickets adjusted to the correct date that day. Agent blamed me for entering wrong date which was not the case. Even if it was the case a reasonable person would expect a method for updating the ticket dates. This is very sketchy business practice. Beware.

• Disappointing and prohibitive.

  sergepW1394SS,

  Sep 17, 2025

  - Review from Tripadvisor

  1.00

  No experience.. Due to the lack of information provided I did not carry out my visit, however I paid well it, twice as expensive as on site!! Can we speak of “scam” or simply negligence??. Still, I spent 50€ for nothing. I'm not about to reuse this process.

• Beautiful palace

  Paradise34081933143,

  Jun 6, 2025

  - Review from Tripadvisor

  4.00

  Beautiful palace. Impressive. Everything was so directed, you pass all the halls and rooms. It is highly recommended to go to.

  

• DISCOVERING THE TREASURES OF THE ROYAL HOUSE

  egidios801,

  Jun 3, 2025

  - Review from Tripadvisor

  5.00

  LOVELY PALACE, WITH THE ABILITY TO ADMIRE MANY WORTHWHILE WORKS, SURPRISING. TOOLS, PAINTINGS, LOVELY STANZEW, AND TO PHOTOGRAPH, IF THEN YOU ORGANIZE EVEN WITH A GUIDE OR AN AUDIO GUIDE, YOU ENJOY IT EVEN MORE '. EXPERIENCE CERTAINLY VERY ENTHUSIASTICALLY SATISFACTORY.

• Palace of Dreams.

  MariadaPaixao S,

  May 26, 2025

  - Review from Viator

  4.00

  The Royal Palace of Madrid looks like a dream, with its beautiful decoration, collection of wonderful paintings, worth seeing.

• Go with the piggy bank already broken

  O2644LQflavial,

  Apr 25, 2025

  - Review from Tripadvisor

  4.00

  The building deserves to be visited, I recommend with audio guide , to better understand its wonder. .and I would evaluate to connect the visit to the kitchens in the same price .. not adding another €6.00 over for only kitchens, already 'with a price of € 30.00 for the visit .. for a family is not 'accessible.

  

  

• poor service

  67myrnap,

  Apr 24, 2025

  - Review from Tripadvisor

  1.00

  I was not able to upload my tickets for entry into the Palace. I called the contact number on the email for the tour operator and no one answered. All other events booked with trip advisor went through just fine. I ended up entering the palace by paying in euros. I will not make any reservations with Paris River Cruise anymore

• Raft

  Sherpa33865525658,

  Mar 16, 2025

  - Review from Tripadvisor

  5.00

  Superfast access with the pre-purchased tickets. Guided tour totally ok. So definitely do. Highly recommended.

• Surprisingly extensive...

  Marie O,

  Mar 11, 2025

  - Review from Viator

  5.00

  Surprisingly extensive access to the Royal Palace! Still had a wait in the advanced ticket sale line.

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